Support Specialist
Support Specialist
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Job Description
Location: Budapest Hungary (hybrid: Monday Tuesday Thursday office days)
Seniority: junior or mid-level
Hours: Full-time
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About Craft
At Craft we are on a mission to redefine productivity through software. We are building a product that is fun and effortless to use an application that blends into the background allowing individuals to focus on their ideas and tasks at hand - as it should be.
Why this role matters
Youll help us deliver excellent day-to-day support while freeing up the team to focus on education content and strategy. This role is perfect if youre early in your career curious and want to grow into more advanced areas like product enablement or automation.
What youll do
Provide empathetic high-quality customer support via email and other channels.
Learn our product inside out and develop troubleshooting skills.
Spot patterns and surface recurring issues to the team.
Document solutions update help center content and share insights with Product.
Take ownership of operational tasks (ticket categorization tagging reporting).
What were looking for
1 years of support or service experience (or transferable skills).
Excellent written English communication.
Strong organizational skills and attention to detail.
Interest in productivity tools and learning technical systems.
Growth mindset: youre eager to expand into content automation or enablement over time.
Bonus points if you have experience in
Personal productivity methods and apps
Content creation (articles videos)
AI & automation
User education and enablement programs
Our culture
In our pursuit to turn bold ideas into reality partnership is crucial. Only together we can turn the impossible into reality pooling our collective talents to create software that not only meets expectations but sets new standards.
We believe that challenges are gateways to growth and at Craft we embrace them. Every obstacle is an opportunity to learn adapt and our constant pursuit of excellence we prioritize impactful results over perfection. Our team is encouraged to take risks and push boundaries knowing that this is how great products are built.
Ownership and transparency guide our daily work. We own the outcome and our decisions along the way taking responsibility for our actions and their impact on our community. We over-communicate to ensure that every team member is aligned and moving together as one cohesive unit making informed decisions that drive us forward.
We foster an environment where initiative is rewarded and everyone has the authority to make decisions that enhance our offerings and improve our workflows.
Apply today!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
