Student Experience Coordinator (Edinburgh, Scotland)
Student Experience Coordinator (Edinburgh, Scotland)
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Job Description
Student ExperienceCoordinator
- Contract Type:Full Time Permanent
- Salary:Starting at28000. Salary is commensurate with skills and experience
- Benefits:Pension Contribution;Enjoy flexible work arrangementsan appreciation for work/life balanceandprofessionaldevelopmentopportunities
- Location:Edinburgh Scotland
- Reports to:Director Scotland Programs
Position Overview
Are you a life-long learner who wants to help others grow through global experiences
Do you thrive in mission-driven environments and enjoy supporting students on their personal academic and intercultural journeys
If so we invite you to join our global community at IFSA!
We are looking for an individual tosupportIFSAsprogrammesthroughout Scotland. As a student experience coordinator you willprovide academic and cultural support for undergraduate students organize co-curricular activities and contribute to overall with local and international teams across Europe Global Health & Safety Programme Operations Academic Programmes and Student Engagement.
IFSA (Institute for Study Abroad)isaUS-basednonprofit organizationthatcreates global learning environments to help students gather the critical perspectives knowledge and skills essential for future success. With innovative programming and world-class support IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments toinclusive excellenceintercultural agilityindividualized learningandenduring impact are present in every aspect of our programs.
In this position your responsibilities would include:
- Collation and presentation of pre-arrival student webinars
- Assistance with welfare check ins
- Coordinate and support excursions co-curricular activities orientations and other events as needed
- Conduct appreciative advising meetings including learning plan consultations and regularly meet with students to assess their experiences and help resolve problems
- Monitor students integration and well-being through regular communication and campus visits
- Support academic management of programmes including the course registration process appreciative advising and student learning plan consultations
- Support the planning and delivery of custom programmes
- Contribute to emergency response and student incident management based on established protocol and participate in after-hours emergency phone rotation
- Initial point of contact for general student inquiries
- Duties assigned by Director Scotland Programme to assist with student services and Scotland operations.
- Other duties and projects as assigned that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships.
Requirements Work Experienceand Education
- 1-2 years of work experience in sectors such as higher education tourism event planning or hospitality
- Strong time management planning and organisational skills with the ability to work independently to execute time-sensitive tasks and duties successfully
- Strong attention to detail in creating internal and external documents and in managing programme and administrative data
- Strong digital competencies including the ability to engage with multiple systems and our database platform Salesforce
- Ability to cultivate and model practices and behaviours that reflect IFSAs organisational commitments of inclusive excellence intercultural agility individualized learning and enduring impact
- Proven ability to work well in a team and to engage effectively with colleagues across an organization
- Ability to engage with and support students with diverse lived experiences including students of colour students with mental and physical disabilities first-generation college students and LGBTQIA students
- Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
- An ability to respond calmly and professionally to emergency situations
- General knowledge of university system higher education and student life in the UK a plus
- Undergraduate degree is preferred
- Legal right to work inScotland.
We know there are great candidates who wont check all of these boxes and we also know you might bring important perspectives experiences and skills that we havent considered. If this describes you please dont hesitate to apply and tell us about yourself.
Physical and Work Environment
- Working on a computer placing phone/video calls.
- Required to navigate and travel to and around IFSA site cities and for events excursions and site visits potentially outdoors in the heat or cold
- Occasional travel around the local city and programme locations out with is required
- Occasional physical activities such as arranging chairs/tables in conference room settings.
- Ability to attend occasional meetings outside of local business hours due to the global nature of our operation
To Apply
To apply please submit yourcover letter and CV for this position via IFSAs career page:
In your cover letteroffer a compellingWhystatementas to your suitability to the roleusing thejobresponsibilities and organizational commitments as aframework.
Review of applications willtake placein early Octoberand the position will remain open until filled.
IFSAis an equal opportunity employer and our hiring processis inclusive of all genders and gender expressions races and ethnicitiesagesreligionsand sexualities as well as veterans and people with disabilities.
Required Experience:
IC
Employment Type
Full-Time
