IT Support Administrator
IT Support Administrator
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Job Description
Job Title: IT Support Administrator
Location: Las Vegas NV (Headquarters)
Department: Technology
Employment Type: Full-Time
Compensation: $55000 annually 5% annual bonus eligibility
About Smart City Networks
Smart City Networks is the nations leading provider of technology services for convention centers and meeting facilities. With over 40 years of experience and more than 3000 events supported annually were the trusted partner behind the scenes at Fortune 500 events global summits and major tradeshows. Our Las Vegas headquarters houses our national customer service accounting and technology teams including our 24/7 Network Operations Center (NOC).
Position Overview
Were seeking an experienced IT Support Administrator to join our Las Vegas-based team. This role is essential to supporting our internal users maintaining our technology infrastructure and ensuring smooth day-to-day operations. Youll be the first line of support solving problems independently and helping shape our IT processes.
Key Responsibilities
- Provide responsive and knowledgeable support to internal users
- Troubleshoot hardware software and connectivity issues
- Install and maintain software applications
- Perform computer installations upgrades and repairs
- Manage inventory of devices including PCs printers phones and mobile equipment
- Provide remote support for client computers and servers
- Maintain user and group access in Active Directory Azure Exchange and networking gear
- Escalate complex issues and refine escalation processes
- Communicate technical information clearly across all levels of the company
On-Call Support
- Respond to critical incidents and make independent decisions under pressure
- Restore system functionality and address security threats
- Stay prepared for emergencies and implement proactive measures
Qualifications
- Experience supporting technology in a business environment
- Strong communication and problem-solving skills
- Ability to work independently and exercise sound judgment
- Familiarity with remote management tools inventory systems and enterprise-level software
- Comfortable with on-call support and critical incident response
Additional Information
Employment is contingent upon successful completion of a background check.
Smart City Networks is proud to be an Equal Opportunity Employer. If you need accommodation due to a disability contact or call .
Would you like this exported as a Word or plain text file for upload into UKG I can also add internal job codes or Smart City branding language if needed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
