IT Support technician Bilingual (Korean English)

Summary

The IT Support Specialist is responsible for providing technical support to end users ensuring the smooth operation of IT systems and managing the procurement of IT equipment and services. This role includes troubleshooting technical issues maintaining IT infrastructure and coordinating purchasing activities to support the organizations technology needs.

Essential Functions and Responsibilities:

Technical Support

• Provide first-level technical support to end-users addressing hardware software and network issues.
• Respond to support tickets diagnose problems and implement solutions in a timely manner.
• Assist with the setup configuration and maintenance of IT equipment and software.
• Conduct training sessions for staff on IT systems and best practices.

System Maintenance

• Assist in the maintenance and monitoring of IT infrastructure including Laptop desktop networks and workstations.
• Perform regular system updates backups and security checks.
• Ensure compliance with IT policies and procedures.

Documentation and Reporting

• Create and maintain documentation for IT processes procedures and troubleshooting guides.
• Generate reports on IT support activities inventory levels and purchasing metrics. 
• Assist in the development and implementation of IT policies and procedures.

Vendor Management

• Establish and maintain relationships with IT vendors and service providers.
• Coordinate with vendors for maintenance and support of IT systems.

Purchasing

• Manage the procurement process for IT equipment software and services.
• Maintain accurate records of purchases inventory and supplier information.
• Monitor and manage inventory levels to ensure timely replenishment of IT supplies.

Qualifications :

Required Knowledge Skills & Abilities:

• Proven experience in IT support or a similar role.
• Strong knowledge of IT systems hardware and software.
• Excellent problem-solving and troubleshooting skills.
• Proficiency in Microsoft Office Suite and IT support tools.
• Strong organizational and time management skills.
• Occasional lifting of IT equipment and supplies.

Preferred Education & Experience:

• Associates or bachelors degree in information technology Computer Science or a related field.
• Excellent communication and interpersonal skills.
• Familiarity with network and security management.

Salary: $60K -$70K/yr. (D.O.E)

Working Conditions: Office setting some walking and standing within and between buildings.

Job Type: Full-time on-site

Expected Start Date: Negotiable

*** Visa sponsorship available

Additional Information :

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***

Remote Work :

No

Employment Type :

Contract