IT Support Technician (mwd)
IT Support Technician (mwd)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Assist the client with first and second level support on workstations mobility devices
- infrastructures (installations replacement change relocation removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad iPhone) in case of software incidents
- Provide support of inventory units (monitors local printers local scanners and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts inventory prepare for installation install and ensure
- feedback to customers
- Always demonstrate excellent customer service
- Compensation : EUR 41K - EUR 50K per year
Qualifications :
- Good technical knowledge of workplace environment and end-user services: Windows environment Office 365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards KPIs)
- Monitoring and improvement of procedures and documentation
- Incident and request processing (ITIL ticket tracking)
- At least 2 years in IT Support in a large enterprise environment ( 400 users)
- Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit
- Motivation and real desire to improve and learn
- Organized able to work independently pragmatic and hands-on approach
- Spoken languages: French (fluent) AND English (fluent)
Additional Information :
All our positions are open to people with disabilities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
