Senior Manager – Training & Quality Trust and Safety

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Senior Manager Training & Quality
In this role you would be responsible for the leading the training and quality function for leading Trust & Safety account for the site working with Operations and cross functional teams.
Location: Hyderabad Hafeezpet

Responsibilities

Responsible to provide the leadership and strategic direction on all Quality and Training matters. The role will include collaboration with the processes key partners to define the quality requirements both internally and externally & lead the efforts on accomplishing them.
Responsible for driving outcomes on Quality related metrics & drive continuous improvement projects & plan for any contingencies/failure modes
Partner with the Operations team to identify the pain points based on quality audits and knowledge assessments and design a mitigation plan
Develop relationships & coordination with the Client POCs Process Owners Genpact Operating Leaders Global leadership team as well as other key internal/external partners/vendors.
Training & quality initiatives for the Operating teams communication connecting with stakeholders for feedback and driving the adherence of initiatives focused towards elevating businesss key performance indicators
Primary point of contact with Operations SDL Global Operating Leader for coordinating & driving training & quality efforts outcomes
Bring thought leadership in formulating plans to enhance the performance of the process and the site
Storytelling skills will be of utmost importance
Lead a large scale team with a HC of 900 FTEs
Ability and flexibility to adapt to new changes and methodologies
Cross functional and cross region alignment with the internal team based across multiple geographies
To ensure the personal development & upskilling of all team members within the training & quality team
Qualifications we seek in you!
Minimum Qualifications
Any Graduate
Relevant years of Experience in leading functional teams responsible training &/or quality for a functional span of approx. 500 People
Prior exposure on Senior Client Management is important Vendor Managers CXOs
Demonstrated Experience in Trust & Safety Operations
Expert on MS Office Tools (Excel PPT Word Outlook) & an expert on handling large data sets. Proficient on storytelling narratives & presentations
A keen knack towards problem solving & exposure to digital solutions
Excellent relationship management and interpersonal skills/track record to partner effectively with key partners and stakeholders internally and externally

Preferred Qualifications/ Skills
Six Sigma Green Belt Certified
Instructional Design Expert
Experience in leading teams dedicated to serving Hi-Tech Born in Cloud Products
Validated knowledge of Quality Assurance and Quality Control and associated procedures and practices within the Hi-Tech Industry
Strategic thinker ability to formulate and sell Digital Solutions related to Training & Quality Expertise in working on Teamwork Tools and LMS

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.