Workplace Manager FTC
Workplace Manager FTC
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Job Description
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
About the Team
Our Wolt Workplace team runs our offices to ensure our workplaces functionality comfort safety sustainability and efficiency. Our Workplace Managers in-country ensure that our offices are properly set up for collaboration and focus as well as ensuring that our smaller satellite locations are appropriately supported and well-equipped and that workplace programs cater to a diverse population of onsite and remote employees. Workplace is a part of the wider Real Estate & Facilities teams and in partnership with the wider team we aim to remove any and all friction in the physical space that prevents our employees from being their most successful.
Youll be responsible for the Workplace Experience and Operations for a specific country running things on the ground and creating functional and efficient workplaces for our German offices employees and guests. This is a 12 month FTC maternity leave cover.
Role background
Wolt is looking for an experienced Workplace Manager who will report to the Global Workplace & Facilities Manager and work out of our Berlin Office whilst also looking after our satellite offices in other German cities. Its an exciting time to be part of our team in Germany. You will help shape our workplace experience and run operations. The person in this position must be a creative problem solver; adept at handling multiple tasks concurrently. Combining People Technology and Space across our Office and Serviced Office locations to create an exceptional workplace experience for our Employees Visitors and Contractors whilst ensuring an optimal use of resources. You will need to possess the ability to take thoughtful initiative and the desire to go above and beyond. Offering an exciting and fast-paced work environment we are looking for a committed hands-on customer-focused individual with the ability to keep pace with our dynamic growth.
What youll be doing
- You are the primary point of contact / Directly Responsible Individual to landlords vendors and local stakeholders for all workplaces within your country.
- You will manage a small workplace team and vendors.
- Day-to-day implementation of policies procedures and programs that assure well-managed well-maintained building/s with a focus on functionality comfort safety sustainability and efficiency.
- Lead all workplace programs including but not limited to food & beverages lockers mail services space planning reception experience and workplace technology.
- Manage all site-specific workplace projects and initiatives to improve the workplace by writing playbooks operationalizing guidelines and physically improving the office.
- Streamline accessibility of our offices and services ensuring spaces and services are easy to navigate and use automating and innovating to enable self service where it makes sense.
- Promote a high level of employee satisfaction by ensuring prompt responses to the concerns and needs of the occupants environmental health and safety and quality programs. Ensure the same level of service from team members and Workplace vendors.
- Working alongside local and global stakeholders develop and maintain a detailed understanding of Wolts business and key factors influencing their service requirements.
- Build strong relationships with business leaders and local teams to understand their business functions and how to deliver workplace experience strategies that support them.
- Coordinating the activities financials vendors and staffing required for current and future needs of the building infrastructure and operations including owning the country facilities operating budget.
- Establish maintain and manage vendor relationships and implement clear KPIs and contract management processes to ensure efficient service agreements are met.
- Provide information and training to Vendor Partners including Receptionists and Facilities Managers on Wolt values and practices
- On-site stakeholder liaison during planning and construction of office expansions.
- Responsible for space planning tracking move coordination and new hire space accommodations.
- Manage the planning execution and post-event reporting of team onsite events and support ad-hoc company-wide event needs in the local office. Creating and communicating processes for employees to self manage large internal events and coordinating workplace specific event related tasks such as workplace activation initiatives cleaning room setup and building specific protocols.
- Collaborate with Global Real Estate Facilities IT Safety Security and Sustainability teams to roll out global policies and initiatives Woltwide.
What we look for
- Multi-year experience in Office Workplace or Facilities Management in a global organization within a fast-paced and high growth environment
- Strong and passionate Customer focus
- Proven Vendor Management experience
- Ability and willingness to travel in order to properly support all locations in-Country (especially during office relocations and openings)
- Event Management experience a bonus
- Enjoy taking ownership and solving problems independently and proactively.
- Excellent written and verbal communication skills in English German is an advantage.
- Ability to work autonomously in a fast-moving environment strong relationship building and stakeholder management skills and a true growth mindset to consistently learn and develop skills.
- Willing to participate in First Aider and Fire Warden Training and ready and willing to provide assistance in an emergency
- Comfortable collaborating remotely and dynamically using digital tools such as GSuite Slack and Zoom.
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Manager
Employment Type
Full Time
