Product Implementation Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Tarro
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking delivery enablement payment solutions and point-of-sale software. At Tarro we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM) but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022 we were valued at $450M and have since seen substantial growth across customer acquisition product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success and together we have supported nearly 20 million customers. We are proud to be named one of Built Ins top companies to work for in 2023.
To learn more about our culture values and how you can be a part of helping mom & pop restaurants thrive please visit us here!
What were looking for
Were looking for a product-minded problem solver who thrives on improving user experiences through configuration process and smart systems design. As a Product Implementation Specialist youll be a key player in helping restaurants get started with Tarro and ensuring their menus and operations are set up for long-term success.
This is not a plug-and-play role. Youll need to dive deep into how our tools work understand the nuances of each restaurants operation and figure out how to represent them within our product in a way that scales across voice tech and service. Youll be on the front lines of implementationbut with the ownership and autonomy of someone whos thinking 3 steps ahead.
What youll accomplish
Own the end-to-end configuration process for new restaurant clients ensuring our platform reflects their menu and operations accurately efficiently and at scale.
Become an expert in our internal configuration tool and translate complex restaurant menus into agent-friendly customer-centric configurations.
Partner with cross-functional teams including Voice Platform Product and Customer Support to ensure implementation is seamless and optimized for quality.
Identify and fix root causes of onboarding and configuration issues proposing systemic improvements whenever possible.
Stay on the pulse of product changes and proactively apply new features that improve menu quality and therefore restaurant operations.
Contribute to evolving our implementation processes tools and documentation to improve speed quality and repeatability.
Year 1 Deliverables
Become fluent in the tools and systems used by both the Implementation team and frontline agentsdeeply understanding the real-world implications of your work.
Take full ownership of onboarding for 56 new restaurants per month from initial scoping to final QA and go-live.
Consistently resolve configuration-related tickets and escalations within SLA maintaining high quality and low error rates.
Proactively identify at least 2 menu quality or implementation process improvements based on frontline feedback or customer outcomes.
About You
You have strong problem-solving and analytical skills and love working through messy problems to find scalable solutions.
You have a product mindsetyou think about how systems scale not just about completing tasks.
You communicate clearly and proactively across functions and enjoy working with both technical and non-technical stakeholders.Youre self-motivated detail-obsessed and care deeply about delivering great experiences to restaurants and their customers.
Bonus Points
You have 12 years of experience in product implementation onboarding or product operations in a high-growth SaaS or startup environment.
You have exposure to restaurant technology voice-based ordering or POS systems.
Youve worked in a fast-paced ambiguous environment where you had to wear multiple hats.
You have experience translating real-world operations into structured configurable systems.
Youve used internal tools or no-code platforms to solve user-facing problems.
Strong academic performance in a quantitative or technical field is a plus.
Required Experience:
Unclear Seniority
Key Skills
- Employee Orientation
- Dayforce
- Human Capital Management
- Visio
- Business Process Modeling
- Process Mapping
- Ceridian
- Smartsheet
- Salesforce
- Peoplesoft
- Project Management
- Microsoft Project
