IT Support Specialist Level 2

Position Title: IT Support Specialist Level 2
Work Set-up: Work From Home
Salary: Php 60000 Php 70000
Schedule: 8:00am 5:00pm PH time

We are seeking a highly skilled Level 2 IT Support Specialist to serve as the escalation point for complex technical issues that cannot be resolved by Level 1 support. This role plays a key part in ensuring smooth IT operations by diagnosing issues implementing solutions supporting end-users and maintaining core IT infrastructure. You will also collaborate with senior technical teams and contribute to continuous improvement of support processes.

Key Responsibilities
Technical Support & Issue Resolution
Provide second-line technical support for hardware software and network-related concerns.
Troubleshoot and resolve complex incidents escalated from Level 1 support.
Install configure and maintain desktops laptops printers and other IT peripherals.
Support user account management including Active Directory and Office 365.
Monitor system performance and conduct regular maintenance tasks to ensure reliability.
Assist in software deployment updates and device configurations.
Document resolutions procedures and contribute to IT knowledge base updates.
Collaboration & Escalation Management
Collaborate with Level 3 and infrastructure teams for unresolved or systemic issues.
Provide remote and on-site support to users as required.
Mentor and support Level 1 technicians to improve their technical capabilities.

Required Qualifications
24 years of experience in IT support or helpdesk roles.
Strong troubleshooting skills for both hardware and software issues.
Experience with ticketing systems (e.g. Zendesk Freshdesk JIRA ServiceNow).
Strong understanding of Windows operating systems Microsoft Office and PC hardware.
Knowledge of Google Apps Office 365 Suite and remote desktop tools.
Understanding of networking technologies including WAN TCP/IP and VPN.
Experience working within an IT Support or Managed Services environment.
Excellent communication skills with a customer-first approach.
Certifications such as CompTIA A Network or Microsoft are preferred but not required.


Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where work-life balance meets a commitment to foster growth.

Genuinely caring Leadership Team
Competitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
Free pre-employment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays


About Boomering:

Boomering is an ISO-certified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website:
Career Portal: and LinkedIn: Boomering Inc.; Boomering Careers