Manager, Organizational Change Management
Manager, Organizational Change Management
Posted on :
21-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-09-2025
Job Description
The Company
SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company were shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities.
Founded by industry veterans in 2012 weve grown from a profitable startup to a rapidly scaling company of 285 employees serving 100 utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.
We deliver comprehensive solutions including SpryCIS SpryEngage SpryMobile and SpryWallet that modernize the entire meter-to-cash process. What sets us apart Our updates not upgrades approach user-centric design and unwavering focus on customer successachieving 100% customer reference ability.
Backed by strategic investment from Norwest Venture Partners since 2023 were accelerating our growth while staying true to our core values: lead with kindness vision with impact radical honesty bold disruption keep it simple and execute with excellence.
Join us in transforming an essential industry that powers communities across the Americas.
We are seeking our first dedicated Manager Organizational Change Management (OCM) to formalize and scale how we deliver people-focused change across client projects. This individual contributor role will work closely with Project Managers Trainers and client stakeholders to integrate structured OCM practices into every stage of deliveryfrom discovery through training and adoption. With a mix of methodology development (30%) and direct client/project team engagement (70%) this role will initially help define standards create documentation and ensure our customers maximize adoption of new systems and processes. This is an exciting opportunity to build our OCM function while delivering immediate impact on billable client projects.
Note: Travel is required for this position 25-40% within both Canada and the U.S.
This is a hybrid role with the expectation that the person can be in our new ATL office three days a week.
Your impact:
- Deliver OCM services aligned with our pre-built package models and client SOWs
- Partner with Project Managers to integrate OCM activities into project plans ensuring alignment across portfolios
- Conduct change impact assessments stakeholder analysis and readiness evaluations
- Design and implement change management deliverables including: Coaching Plans and Resistance Management Plans
- Update and refine Communications and Activities Plans OCM Strategy Presentations and SpryPoint OCM Plans
- Cross-functionally support project team meetings engaging with PMs and Trainers to support adoption and client success
- Develop and maintain standardized methodologies tools and SOPs for OCM delivery (we use Confluence for our knowledge management)
- Ensure program documentation is complete and accessible for delivery teams
- Track and report OCM success metrics linking results to revenue adoption and upsell opportunities
- Represent OCM during discovery and training phases to ensure stakeholder engagement
- Contribute to thought leadership and best practices for OCM across the company
- Learn our software and implementation approach at a high level and develop general utilities domain expertise (e.g. standard roles and responsibilities within a utility).
Essential requirements:
- Bachelors degree or equivalent experience
- Prosci Change Management Certification (or equivalent recognized methodology)
- 5 years of OCM consulting or related experience in software utilities or technology-driven environments.
Your background includes:
- Proven ability to design and deliver structured change management plans (communications training sponsorship resistance management)
- Strong consulting skills-comfortable influencing pushing back respectfully and navigating ambiguity
- Excellent verbal and written communication skills; able to simplify technical concepts into clear messages
- Experience partnering with cross-functional teams (PMs trainers technical staff)
- Strong documentation and process discipline
- Ability to balance billable utilization targets while contributing to methodology development
- Experience working in professional services or SaaS delivery environments
- Familiarity with utility sector operations and software implementation is nice to have but not required for this position
- Comfort engaging in technical conversations to connect process changes with systems adoption
- Proximia tool experience (or willingness to become certified).
Our Hiring Process!
We know that looking for a new role can be both exciting and time-consuming and we truly appreciate your effort. Heres a peek into our hiring process for this position so you know exactly what to expect:
Stage 1: 30-minutes Recruiter Interview
Well dive into your professional background and experience share more about SpryPoint and the role and answer any burning questions you might have.
Stage 2: 45-minutes Interview
In this interview youll have the opportunity to discuss your experience and insights with our hiring manager Christine and key member of the team. Theyll be eager to learn more about how your background aligns with the role.
Stage 3:Presentation Prep & Interview
In this stage youll prepare an assignment to present during your interview showcasing your experience. Youll present your approach to key team members and the remaining time will focus on your professional background and experience. This is also a great opportunity to see how you fit into our collaborative culture
Stage4: 15-minute Hiring Manager Touch base with Christine Director of Client Solutions
We know you might have some questions for Christine or want to revisit topics from your previous conversations. Christine is happy to answer any questions that have come up since then and share a few expectations to help set you up for success!
Stage 5: References/Offer
Well check your references to confirm all the great things weve learned about you. If all goes well well be thrilled to extend an offer and welcome you to the team!
Expect More From Your Career at SpryPoint
Work your way -Hybrid environment with an office in downtown Atlanta and flexible working hours
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook $500 to create your ideal home workspace
Total Wellness - Health dental vision and life insurance from day one
Recharge Time - Generous PTO Summer Friday half-days and unlimited sick days
Future Security - RRSP (Canada) and 401k (US) matching programs
Continuous Growth - $2500 annual development fund tuition assistance and Book Bounty program
Team Connection - Annual company events and team offsites that bring us together
Professional Identity Verification
To help us verify candidate authenticity and streamline our screening process we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required this helps us confirm your professional background and accelerates our review process. Candidates with verified LinkedIn profiles typically receive faster responses and priority consideration during our screening process. Note that all final candidates will complete a formal background check and identity verification as a part of our SOC 2 compliance procedures.
Equal Opportunity & Inclusion
SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race religion color national origin ancestry sex sexual orientation gender identity age physical or mental disability medical condition genetic characteristics veteran or marital status pregnancy or any other classification protected by applicable laws.
Accommodations
Need accommodations during our interview process Let us know and well work with you to provide the necessary support.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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