Casual Professional Contact Centre Agent

• Exciting Opportunity within our Advisory & HQ Team
• Multiple Casual positions
• Located at Whitten Oval Campus

About Us:

At Victoria University (VU) our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well finish brilliantly. One of the drivers Thriving place to Study and Work will enable us to continue to create places that our students and staff love to belong and feel immense pride.

About the Role:

Opportunities to join a collaborative and high performing team responsible for inbound email chat and outbound campaigns to both current and future students with a focus on high level customer service. Youll be responsible for maintaining positive and helpful interactions with students across various channels (phone email live chat etc.) while also effectively navigating student business systems to provide accurate and timely assistance.

This is a Casual position being offered at the HEP Level 3 classification and the hourly salary is $39.87. The successful candidate will be required to work in-person at our Whitten Oval Campus and at other locations as operations may require.

An example of your responsibilities or duties you may perform will include:

• Providing high-quality accurate timely and documented advice to students on a range of general matters
• Providing high level customer service
• Documenting and logging all customer interactions accurately in the contact centre system.
• Handling Inbound calls Email Chat and Outbound calls (when required) and inquiries from both current and future students and stakeholders professionally and efficiently navigating student business systems quickly and effectively to provide accurate information and assistance.

Requirements:

• Fully available to work during peak enrolment periods: (December January and February) and Mid-Year (July).
• Must be available to work on Mondays Tuesdays and Fridays.
• Flexibility to work during extended hours of normal operations (As required).

Application Closing Date: Monday 19 October 2025 at 11:59pm

How to apply

To view the job advert and to submit your application please click here: Casual Professional - Contact Centre Agent and or HERE

Applications must be submitted as a single document comprising:

A cover letter

Your curriculum vitae/resume

Your responses addressing all selection criteria located in the position description

Evidence of applicable qualifications licences and registration

For further information relating to the position please contactHannah Greaves Current Student Team Leader via email

You may choose to parse your resume or import your LinkedIn Profile when completing your application.

Why Join Us:

VU provides competitive salaries excellent superannuation and a variety of benefits. The university fosters an environment where staff can excel achieve their goals and develop their careers. With a focus on diversity inclusion and family-friendly policies VU supports both professional and personal well-being. For more information please visit our Jobs at VU Webpage

Our Commitment to Protecting Country:

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility in all that we do to improve the health and wellbeing of our local and global communities and the planet that we share.

Our Commitment to Progressive Inclusivity

VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples people with disability culturally and racially marginalised communities LGBTQIA individuals and people of all ages and socio-economic backgrounds. We strive to reflect the communities we serve and foster an inclusive respectful and supportive environment where everyone feels they belong. We are proud be an WGEA Employer of Choice for Gender Equality.

Our Committment to Inclusive Recruitment

VU is committed to providing a positive and barrier-free recruitment experience. If you require adjustments at any stage of the recruitment process including accessible formats of documents please contact us at or call (03).