Software Engineer Medior level Agentic AI

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Software Engineer

TheGenesys Digital & AI groupbuilds the innovations that power customer experiences for 7500 organizations worldwide. As aSoftware Engineeryoull contribute to building reliable backend services and data flows that underpin ourAgentic AI productsat global scale. Youll learn how to design clean interfaces with AI specialists strengthen your engineering fundamentals and play a key role in helping the team deliver secure maintainable software quickly. We iterate rapidly and aim to deliver valuable applied AI features to as many customers as possible.

What You Will Do:

• Take ownership of features or components.Contribute to the design build test deployment and operation of backend capabilities (APIs events/streams storage caching) while learning how to manage services end-to-end.
• Deliver features as part of a team.Work with senior engineers to break work down write clear technical docs and participate in design discussions.
• Build for reliability and scale.Implement observability metrics and basic runbooks; take part in incident response with guidance.
• Collaborate across teams.Work closely with Agentic AI specialists Product Security SRE and Data to implement features and learn how to plan dependencies effectively.
• Contribute to engineering quality.Write clean well-tested code; participate in PR reviews; help improve team coding standards and automation.
• Learn pragmatic trade-offs.Gain experience balancing latency reliability security and cost using measurement and mentoring rather than guesswork.
• Follow secure practices.Learn and apply principles of IAM secrets management data retention and governance.
• Communicate clearly.Share progress raise blockers and write simple and concise updates.
• Grow with the team.Take feedback openly pair program and mentor interns or early-career engineers where possible.

What Were Looking For:

• Bachelors degree in computer science (or equivalent experience).
• 2 yearsof professional experience building backend or platform software.
• Familiarity withPythonand/orJava with a solid grasp of algorithms data structures and software design basics.
• Exposure to service-based architectures (REST/gRPC event-driven systems) and interest in learning schema design and API evolution.
• Some experience withAWS(e.g. IAM DynamoDB/RDS S3 ECS/Lambda/serverless) or other cloud platforms.
• Enthusiasm forAgentic AIand curiosity about how AI systems are designed and operated.
• Strong communication skills and willingness to learn from peers.
• A growth mindset enthusiasm for learning and a collaborative spirit.

Desirable Experience or an Interest in Learning:

• Data analysis or processing tools (e.g.Pandas Apache Spark).
• Batch or streaming data systems (Spark Flink EMR Glue Kafka).
• Concepts in LLM systems (retrieval evaluation orchestration).
• Observability practices: logs metrics traces.
• Security privacy and governance of enterprise software.

What do we offer:

• Stability of a multinational company and the flexibility/speed of a startup company.
• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
• Keep you in the loop: Complete support and transparency from our global/local leaders.
• An A-team: Talented and experienced professionals you can grow professionally with.
• An open & inclusive community.
• Career development: We will support your professional growth because your goals are important to us.
• Flexibility: we are open to candidates being eventually office based in Budapest remote workers long term or a mix of both but Hungary based.
• Empathy: your well-being is our priority. You will have extra days off in August and October and extra time off to volunteer to help a cause close to your heart.
• Cafeteria health insurance life insurance learning center to improve yourself language courses gym vitamin bar company cafe with our own barista.
• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

Our team already includes people of many genders nationalities ages and backgrounds. Diverse teams build better products full stop so if youre unsure whether you meet every bullet please apply anyway. Were keen to hear how your unique experience can strengthen our crew.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.