Senior Desktop Support Engineer

Gafcon PM-CM LLC: Who We Are

Founded in 1987 Gafcon is a family-founded firm delivering complex projects that strengthen and empower communities. We are a project and construction management consulting firm acting as Owners Representatives to guide and advocate for our clients throughout every phase of their projects. We specialize in development and construction management services for both public and private sector clients. With a client-first mindset we use advanced technologies and proven management practices to ensure transparency foster confident decision-making and deliver results aligned with each owners vision. Our approach is centered on managing scope schedule and budget with precisionensuring every project stays on track meets expectations and maximizes value.

In 2024 our family-owned company joinedGISI (Global Infrastructure Solutions Inc.) a global network of industry leaders. While our ownership changed our operating business leadership and company culture remained unchanged. What did change was our reachweve expanded our breadth of knowledge and gained access to a wider network of industry partners strengthening the services and solutions we offer our clients.

Our strength lies in our people. Gafcon is home to a dedicated team of over 130 professionals in program project and construction managementindividuals who are not only experts in their fields but are also passionate about continuous learning and innovation. We cultivate a collaborative and inclusive culture that values diverse ideas ethical leadership and shared success.

At Gafcon one of our core principles is to create value for our clients our communities and for each other. Were deeply committed to giving backwhether its cleaning beaches supporting service members or volunteering at local charities. We work hard celebrate together and strive to make a lasting positive impact in everything we do.

The Opportunity

The Senior Desktop Support Engineer is a key member of the IT team responsible for delivering seamless technology experience to employees and serving as the primary liaison between IT and business units. This position manages workstation mobile device and Cloud environments ensures efficient troubleshooting and resolution of technical issues and leads efforts to improve IT service delivery. Beyond technical expertise the Desktop Support Engineer communicates effectively with non-technical stakeholders translates business needs into IT solutions and represents IT in cross-functional settings.

What You Will Do Essential Responsibilities

• Manage and support workstations mobile devices along with their peripherals and foundational M365 Cloud ensuring their optimal setup deployment monitoring and troubleshooting.
• Provide support with the IT team for all end-user technical issues excelling in troubleshooting and resolving issues across hardware operating systems and applications.
• Translate complex technical concepts into clear business-friendly communication to support decision-making and enhance user understanding.
• Oversee the IT Helpdesk prioritizing and addressing tickets promptly to adhere to or exceed company Service Level Agreements (SLAs).
• Manage the IT asset lifecycle for all endpoint devices including workstations printers scanners and copiers.
• Maintain accurate inventory records for all endpoint assets remotely documenting common issues essential application functionalities and software licensing information.
• Represent IT in department and project meetings ensuring user needs are considered in IT initiatives and company-wide changes.
• Lead IT service improvement projects such as rollout of new tools process enhancements or employee training sessions.
• Provide guidance and mentorship to junior IT staff contractors and consultants fostering a culture of knowledge sharing and continuous improvement.
• Assist in managing corporate communication systems (e.g. Teams Exchange OneDrive SharePoint) ensuring reliability and user adoption.

Secondary Accountabilities

• Maintain a positive attitude foster culture and a team approach.
• Personal development through GafCollege attendance (virtual) professional organization memberships continuing education professional registration and certification achievement.
• Other duties as assigned.

Supervisory Responsibilities

This position does not currently include direct reports but the Desktop Support Engineer will act as a senior resource and mentor for other IT support staff.

Qualifications and Requirements

• A minimum of 7 years in a desktop support role or similar with a demonstrated history of resolving complex technical issues.
• Bachelors degree in computer system administration a related field or equivalent technical training. Current technical certifications are a plus.
• Strong communication skills with the ability to clearly articulate technical issues to both technical and non-technical audiences.
• Proven ability to serve as an IT liaison to business units gathering feedback identifying needs and aligning IT services with business goals.
• Strong foundation in computer networking and cybersecurity principles with a focus on streamlining remote IT processes through automation of fixes/patches deployments installations and system upgrades.
• Proficiency in navigating and managing the Microsoft 365 technology stack for remote settings including user management Teams Exchange mailbox management OneDrive and SharePoint.
• Highly organized with meticulous attention to maintaining digital documentation (e.g. Standard Operating Procedures) and virtual IT inventory ensuring tools and resources are readily accessible.
• Demonstrates a genuine enthusiasm for technology and staying ahead of industry trends with a willingness to learn and adapt to new software and hardware solutions to enhance remote support capabilities.
• Knowledge of Server and Cloud technologies enhancing the ability to manage and troubleshoot remote infrastructures effectively.
• While primarily a remote position the role may require occasional hands-on tasks thus flexibility and readiness to engage with physical equipment when necessary are important.

Gafcon PM-CM LLC reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your a condition of employment Gafcon PM-CM LLC will require proof of your legal ability to work in the United States and conduct a background check.

Benefits Overview

At Gafcon we know that our people are our greatest asset. Thats why we offer a comprehensive benefits package designed to support your personal and professional well-being including:

• Competitive salary with generous company contributions toward comprehensive family health dental and vision insurance
• Employee Stock Purchase Program
• 401(k) plan with Employer Match
• Generous Paid Vacation Sick and Holidays
• Ongoing Professional Development and Career Advancement Support
• People-first inclusive culture with team celebrations volunteer opportunities and meaningful employee recognition

Compensation Disclaimer

Gafcons compensation range for this opportunity is outlined in the initial section of this job posting. Individual pay decisions will vary based on the candidates experience qualifications and market conditions. While we strive to provide competitive compensation within our range it is not typical for an individual to be hired at or near the top of the salary range. Our approach considers various factors including external market data internal equity considerations and the candidates experience. Gafcon also offers a comprehensive benefits package as part of our overall compensation strategy.

Equal Employment Opportunity Statement

Gafcon PM-CM LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment on the basis of race color ethnicity sex age national origin religion sexual orientation gender identity veteran status disability or any other status protected by federal state or local law. If you require a reasonable accommodation due to a medical condition or disability in order to complete the application process or perform the essential functions of a position please contact Gafcon at. Please include the nature of your request and your contact information.