SFDC Sr Engineer [Primary Service Cloud Voice focused]
SFDC Sr Engineer [Primary Service Cloud Voice focused]
Posted on :
20-09-2025
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1 Vacancy
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Job Description
Role 3: SFDC Sr Engineer Primary: Service Cloud Voice focused
Location: Vancouver BC
Mode: Contract
- 5 years of hands-on Salesforce engineering experience (Apex SOQL/SOSL Visualforce Lightning Web Components Flows).
- Deep expertise in Salesforce Service Cloud (Case Management Omni-Channel Service Console Knowledge automation).
- Proven experience implementing Agentforce AI solutions (chatbots AI-assisted routing case classification).
- Strong track record integrating Amazon Connect (CCaaS) and Service Cloud Voice for contact center enablement.
- Experience integrating Verint WFM with Service Cloud for scheduling adherence and workforce optimization.
- Advanced knowledge of Salesforce development architecture patterns and secure coding practices.
- Skilled with Salesforce APIs (REST SOAP Bulk Streaming) for enterprise integrations.
- Proficiency with GitLab and CI/CD pipelines (scratch orgs packages Git DevOps tooling).
- Familiarity with enterprise systems in Inventory Commerce Payments and Order Management.
- Experienced in Agile/Scrum environments collaborating with product owners BAs and QA teams.
- Strong leadership and mentorship ability: guiding developers running code reviews enforcing best practices.
- Excellent problem-solving skills with a focus on customer experience KPIs (AHT FCR CSAT).
Employment Type
Full-time
Key Skills
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