Credit Union Collections Specialist

Greensboro, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

The Credit Union Collections Specialist manages delinquent loans and account recovery. Reduces losses through early intervention (calls texts emails letters) negotiate repayment plans and when necessary initiate repossessions or legal actions. Regular reporting compliance and member counseling are key responsibilities. The schedule for this position is Monday - Friday 8:00am-5:00pm.

Responsibilities

Delinquent Management

Monitor past due loans (consumer auto real estate credit cards) and negative accounts.
Reach out by phone email text and mail.
Utilize skip trace options when you have unreachable members.
Document all interactions with members.

Member Counseling & Negotiation

Assess members financial situations.
Offer payment arrangements loan modifications and other workout strategies.
Follow through to ensure successful reinstatement.

Asset Recovery & Collateral Management

Recommend repossession/foreclosure when necessary.
Coordinate with attorneys and agencies.
Oversee liquidation of collateral.
Notify members of any sale and deficiency balance.
File insurance claims for collateral or borrower defaults.
Work with attorneys repossession firms credit bureaus skip tracers remarketers and internal teams.
Coordinate with management on charge-offs and third party collections efforts.

Reporting Legal & Compliance

Maintain accurate records in the system.
Produce monthly collection reports.
Maintain compliance with FDCPA FCRA bankruptcy laws and internal policies.

Performs other duties as assigned.

Qualifications

EDUCATION:

Required: High school diploma or GED
Preferred: Bachelors

EXPERIENCE:

Required: 1-3 years work experience
Strong communication (verbal/written) negotiation multitasking analytical thinking and attention to detail.
Preferred: Experience in a bank or credit union

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

Required Experience:

Unclear Seniority

OverviewThe Credit Union Collections Specialist manages delinquent loans and account recovery. Reduces losses through early intervention (calls texts emails letters) negotiate repayment plans and when necessary initiate repossessions or legal actions. Regular reporting compliance and member counseli...