Medical Receptionist Bilingual
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Job Location:
Las Cruces, NM - USA
Hourly Salary:
$ 13 - 18
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
Job Title: Client Care Specialist
Location: Las Cruces NM
Reports To: Office Manager
Job Type: Full-Time
Reports To: Office Manager
Job Type: Full-Time
About Us
Southwest Sport and Spine Center Inc. is a values-driven private-practice provider of physical therapy rehabilitation balance and vestibular retraining and athletic training services. We are committed to delivering the highest caliber of physical therapy care in a compassionate and collaborative environment.
Position Summary
The Client Care Specialist serves as the first point of contact for patients and visitors ensuring a welcoming and professional experience. This role is responsible for client scheduling payment collection and administrative support using our Electronic Medical Records (EMR) system. The ideal candidate is friendly organized and passionate about delivering exceptional service.
Key Responsibilities
- Greet and assist clients in a warm professional manner both in person and over the phone.
- Schedule appointments and manage calendars using EMR and scheduling software.
- Collect payments issue receipts and reconcile daily transactions.
- Maintain accurate and up-to-date client records and documentation.
- Handle insurance verifications billing inquiries and medical record requests.
- Coordinate with clinical and administrative staff to ensure seamless patient care.
- Scan upload and manage documents; track signatures and manage paperwork flow.
- Respond to client inquiries and resolve issues with empathy and efficiency.
- Maintain a clean and organized front desk and reception area.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- 12 years of experience in a customer service or healthcare setting.
- Bilingual (English/Spanish) preferred.
- Proficiency in EMR systems Microsoft Office Suite and database software.
- Strong communication organizational and problem-solving skills.
- Ability to multitask and remain calm under pressure.
- Friendly outgoing personality with a genuine care for others.
Physical Requirements
- Ability to sit for extended periods (up to 8 hours per day).
- Frequent use of hands and fingers for typing writing and handling paperwork.
- Occasional standing walking bending and reaching.
- Ability to lift and carry office supplies or packages up to 20 pounds.
- Visual acuity to read computer screens and printed documents.
HIPAA Compliance Responsibilities
As a Client Care Specialist you will have authorized access to Protected Health Information (PHI) and Electronic Protected Health Information (ePHI) in accordance with the minimum necessary standard. You are expected to:
- Maintain strict confidentiality of all patient information ensuring PHI is not disclosed or discussed in public areas.
- Verify patient identity before disclosing any health information.
- Secure physical and digital records including locking file cabinets and ensuring computer screens are not visible to unauthorized individuals.
- Follow all organizational HIPAA policies including those related to the use disclosure and safeguarding of PHI and ePHI.
- Participate in mandatory HIPAA training and demonstrate ongoing compliance with privacy and security protocols.
- Report any suspected breaches or unauthorized disclosures immediately to the Compliance Officer.
Compensation: $13.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Key Skills
- EMR Systems
- Allscripts
- Multi-line Phone Systems
- Customer Service
- Athenahealth
- eClinicalWorks
- Insurance Verification
- Medical office experience
- Medical Terminology
- Front Desk
- Medical Receptionist
- Phone Etiquette
About Company
Southwest Sport and Spine Center, Inc. Join Our Team Are you ready to be part of a game-changing team? At FYZICAL Therapy & Balance CentersⓇ, the opportunities are limitless! We are looking for passionate individuals who are excited to push themselves and their clients beyond expectat ... View more
