VE Senior Services Officer, Apprentice and Employer Engagement

Overview:

• Full-time Continuing position

• Salary Level HEW 6 17% Superannuation and Flexible Working Arrangements

• Based on the Melbourne CBD campus however you will be required to work and/or be based at other campuses of the University and apprentice or trainee locations

About You

The VE Senior Services Officer Apprentice and Employer Engagement will play a key role in creating a positive experience for apprentices trainees and employers. This dynamic position combines hands-on engagement with strong administrative skills ensuring that every enrolment and onboarding process is smooth clear and professional.

In this role youll regularly travel across metropolitan Melbourne with occasional travel to regional Victoria visiting sites 23 times per week to provide on-site enrolment support to

apprentices and trainees and to establish employer relationships. Your ability to balance patience emotional intelligence and professionalism will be essential as you interact with a variety of stakeholders and internal teams.

As part of a collaborative team you will coordinate activities related to student lifecycle services course management process improvement and data management. You will also manage complex enquiries using your expertise in apprenticeship and trainee programs to resolve issues effectively and promptly.

This is a unique opportunity to work in a new evolving team where flexibility adaptability and a proactive approach are highly valued. By fostering strong partnerships with teaching staff College and University stakeholders you will ensure that apprentices and employers receive timely relevant and high-quality support making a real impact on their experience.

To be successful in this position youll have / youll have as a minimum:

• Highly developed interpersonal skills and proven ability to build and maintain strong collaborative working relationships with a variety of internal and external stakeholders.

• Excellent problem-solving skills including demonstrated experience developing and delivering complex written reports to a high standard and with a high level of attention to detail.

• Experience in providing high quality customer service to internal and external stakeholders and experience managing complex queries in a fast-paced large-scale environment.

• High level communication skills with a proven ability to communicate effectively with a broad range of individuals and groups from diverse backgrounds.

• Ability to demonstrate flexibility and initiative by working independently and with limited direction as well as effectively within a dynamic small team environment.

• Significant administrative experience in planning organising and prioritising work in a busy environment with multiple and conflicting priorities and competing deadlines.

• Expertise in developing recommending and implementing changes and improvements to administrative procedures and functions.

• Ability to use information and communication technologies effectively including Microsoft suite web and email software and database use.

Qualifications and Licence

• Relevant qualification and/or relevant customer service and administration experience.

• Must hold a current full Victorian driver licence

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About The College of Vocational Education.

The purpose of RMITs College of Vocational Education is to empower learners and our industry

community and government partners to succeed in the new world of work. Our five-year strategic

roadmap purposefully guides everything we do in vocational education to deliver our

vision: to position RMIT as a leading multi-sector provider with global impact and influence.

Led by our Deputy Vice Chancellor the College of VE is reimagining how we deliver vocational

education to create unique experiences for our students and partners so we can:

lead in practice-based learning

empower learners for the future of work

engage industry and community at scale

grow for impact and influence

The College of VE is delivering impact through transformation that creates long-term change.

Apprentice & Employer Engagement

As part of the College of Vocational Education Student Lifecycle team RMIT Apprentice & Employer Engagement team provides dedicated support to RMITs apprentices trainees and their employers from admission to completion.

To Apply

Please submit your CV and covering letter addressing your interest and suitability for this position by clicking on the Apply link at the top of this page.

For further information about this position please see the Position Description hyperlinked below or contact Diana (Talent Acquisition) via email .

PD VE Senior Services Officer Apprentice and Employer Engagement

Please note if you are viewing this advert from an external site please click apply and you will be redirected to RMITs Jobs website to access the Position Description at the bottom of the page. Due to recent upgrades position description links may not work on LinkedIn advertisements.

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