Client Services Manager

Alexandria - Australia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

SGS are seeking an experienced and dynamic Client Services Manager to lead our client-focused operations and join the team in Alexandria. This is a key leadership role responsible for managing high-value client relationships driving service excellence and overseeing a high-performing Client Services team. The ideal candidate will bring strong leadership capability industry knowledge and a commitment to delivering outstanding customer experience.

Responsibilities include however are not limited to:

Lead mentor and manage the Client Services team including Customer Service Officers and Key Account Managers.
Develop and maintain strong long-term relationships with key clients with a particular focus on top-tier accounts.
Work closely with the Laboratory Manager and section heads (or delegate/2IC) to coordinate workload distribution and resolve operational challenges.
Oversee client reporting invoicing and credit note processing in partnership with the GBS team.
Support the implementation and ongoing use of digital systems including SLIM E-DATA SPM EDGE ENGAGE ESDAT and other client service platforms.
Drive continuous improvement efficiencies and innovation across client service processes.
Develop monitor and report on Key Performance Indicators (KPIs) for the Client Services team.
Contribute to strategic planning business initiatives and operational projects as part of the NSW management team.

Qualifications :

the successful candidate will have:

Formal qualifications and/or experience in people management client services or laboratory operations preferred.
Strong leadership team management and mentoring capability ideally gained in a customer servicefocused role.
Knowledge of environmental industry operations and laboratory processes is desirable.
Experience in water soil and air testing is advantageous.
Previous NATA signatory experience is highly regarded.
Ability to manage multiple priorities solve problems and maintain service quality under pressure.
Proficiency in CRM systems and data management platforms.

Additional Information :

WHY WORK FOR SGS

Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS.

   As a company we have embraced the shift to flexible work
   Sustainability is embedded in our culture and the way we do business
   Paid parental leave
   Paid time for volunteering day and blood donations
   Corporate health & wellbeing offers
   Ongoing learning & development
   Career development opportunities (Nationally and Globally)
   SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce we encourage applications from people of all ages nationalities abilities and cultures including Aboriginal and Torres Strait Islander peoples the LGBTQI community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong innovative and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past present and future Traditional Custodians and Elders of this nation and the continuation of cultural spiritual and educational practices of Aboriginal and Torres Strait Islander peoples.

Remote Work :

Employment Type :

Full-time

Responsibilities include however are not limited to:

Lead mentor and manage the Client Services team including Customer Service Officers and Key Account Managers.
Develop and maintain strong long-term relationships with key clients with a particular focus on top-tier accounts.
Work closely with the Laboratory Manager and section heads (or delegate/2IC) to coordinate workload distribution and resolve operational challenges.
Oversee client reporting invoicing and credit note processing in partnership with the GBS team.
Support the implementation and ongoing use of digital systems including SLIM E-DATA SPM EDGE ENGAGE ESDAT and other client service platforms.
Drive continuous improvement efficiencies and innovation across client service processes.
Develop monitor and report on Key Performance Indicators (KPIs) for the Client Services team.
Contribute to strategic planning business initiatives and operational projects as part of the NSW management team.

Qualifications :

the successful candidate will have:

Formal qualifications and/or experience in people management client services or laboratory operations preferred.
Strong leadership team management and mentoring capability ideally gained in a customer servicefocused role.
Knowledge of environmental industry operations and laboratory processes is desirable.
Experience in water soil and air testing is advantageous.
Previous NATA signatory experience is highly regarded.
Ability to manage multiple priorities solve problems and maintain service quality under pressure.
Proficiency in CRM systems and data management platforms.

Additional Information :

WHY WORK FOR SGS

Working at SGS means joining an innovative Global company. Here are some of the benefits to working for SGS.

Remote Work :

Employment Type :

Full-time

Key Skills

Customer Service
Client Expectations
Client Requirements
Client Support
Action Plans
Issue Resolution
Account Management
Client Relationships
Service Delivery
Client Service
Client Satisfaction
Client Management
Procedures
Service Level Agreements
New Clients

Apply Now

About Company

SGS

We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more

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