Seller Onboarding Manager, Italy FTC
Seller Onboarding Manager, Italy FTC
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Job Description
At eBay were more than a global ecommerce leader were changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. Were committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.
Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.
About the Team and the Role
We are seeking a proactive and dynamic Selling Onboarding Manager (12-month Fixed Term Contract) to guide new professional sellers on the platform through their initial setup and training as well as throughout their continued journey on eBay. You will act as a trusted advisor helping sellers launch successfully and grow sustainably by providing strategic support resolving issues and aligning their needs with internal improvements. This is a cross-functional role with impact across onboarding account success and performance enablement.
What You Will Accomplish
Lead new sellers through the full onboarding process including setup training and launch readiness.
Serve as the primary point of contact and account owner for the first 6 months and beyond ensuring continued growth engagement and happiness.
Accompany sellers through key moments in their lifecycle supporting performance troubleshooting issues and finding opportunities.
Be a subject matter authority (SME) on platform tools workflows integrations and problem resolution.
Collaborate with internal teams (product support operations) to advocate for seller needs and improve their overall experience.
Track key performance indicators and implement scalable data-driven improvements to streamline onboarding and post-onboarding support.
Develop onboarding and account success resources guides and processes to ensure consistency and impact.
Gather seller feedback and insights to help evolve strategies and inform product or operational improvements.
What You Will Bring
2-4 years in onboarding account management customer success or seller enablement roles.
Experience in content creation and streaming over social media
Comfortable with tools integrations and tech workflows - able to guide sellers and resolve setup or operational issues.
Shown experience supporting and scaling seller or customer programs from onboarding through account growth.
Data-driven approach with strong analytical skills and a focus on process optimization.
Background in e-commerce marketplaces or project-based environments.
Excellent communication and relationship-building skills.
Proficient in both Italian and English language (written and oral).
Support sellers in achieving long-term success and help shape eBays seller experience
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Required Experience:
Manager
Employment Type
Full-Time
