Pre-Sales Consultant
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
JD Attached (1.) Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members preparing SOPs maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
JD Attached (1.) Key Responsibilities
1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
2. To perform value addition activities (such as mentoring administrators/team members preparing SOPs maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment facilitating effective communication and presentation to key business stakeholders as & when required.
3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning identification of EN business opportunities.
4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced
5. To validate analyses (eg. Root Cause Analysis Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
Required Experience:
Contract
Key Skills
- Joomla
- Animation
- Communication
- Brand Communications
- Assembling
About Company
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong cult ... View more
