English Customer Service Representative
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Job Location:
Dumaguete - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Us
Wonders (Tarro) is a fast-growing mission-driven tech company dedicated to helping brick and mortar restaurants in the US thrive by giving them access to powerful yet easy-to-use technology that helps them simplify operations and strengthen their connections to customers.
We are looking for Customer Service Representatives to be the voice of Wonders and act as a seamless extension of our restaurant partners taking customer orders with accuracy warmth and efficiency to ensure every guest has a smooth and satisfying experience.
What were looking for
We are searching for customer-focused adaptable and detail-oriented individuals to join our team as Customer Service this role you will play a key part in delivering exceptional service to restaurant customers ensuring smooth order transactions and providing the best possible experience for every caller. We need individuals who can think on their feet remain calm under pressure and problem-solve in real-time to help customers navigate their orders seamlessly.
We value strong communicators who can actively listen follow structured processes and maintain professionalism at all times. If youre someone who thrives in a fast-paced environment and enjoys helping others this could be the perfect opportunity for you!
What youll accomplish
Ability to pass basic Tier 1 agent certification after new hire training
Be regularized by passing Tier 2 agent certification (within 6 months)
Call Conversion Rate: Effectively convert a high percentage of calls into successful orders improving performance over time as experience grows
Develop a strong understanding of our tools and processes to handle calls efficiently and with empathy while minimizing errors to maintain smooth and efficient transactions.
Schedule Adherence: Demonstrate reliability and accountability by following assigned work schedules which may include graveyard shifts and rest days that dont always fall on weekends..
Problem-Solving & Upselling: Effectively assist customers in choosing menu items recommend add-ons and troubleshoot any issues they encounter.
About You
Communication & Emotional Intelligence
Strong Communication Skills Speak and write clearly and concisely.
Active Listening & Emotional Intelligence Stay calm patient and professionaleven in tough situations.
Tools & Process Readiness
Tech-Savvy Confident using computer tools and typing while on calls.
Process-Oriented & Disciplined Follow instructions avoid shortcuts and stick to protocols.
Problem-Solving & Adaptability
Problem-Solving Mindset Think critically and help customers in real time.
Adaptability & Resilience Stay flexible and positive even when things change quickly.
Ownership & Team Culture
Reliability & Accountability Show up on time and meet expectations.
Integrity & Professionalism Do the right thing and help create a respectful team environment.
Bonus Points
While not required the following skills and experiences will give you an edge:
Proven experience handling live customer issues under pressure.
A strong career growth mindset and willingness to learn and adapt quickly.
Experience in food service call centers or order-taking environments.
If you do not meet all the requirements listed above which candidates rarely do dont worry. We still encourage you to apply!
Wonders (Tarro) is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race sexual orientation gender identity age nationality religion veteran status political affiliation and disability.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
