Customer Support Intern

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

Our Asia Internship Program starts on February 1 2026 and runs for a duration of six (6) months.

As a Customer Support Intern youll learn by doingsupporting our customers after they go live troubleshooting issues and keeping service levels high. Youll document solutions follow standard procedures and continuously upskill as new product features are released.

What youll do

• Provide technical assistance and postsales support to customers

• Troubleshoot and resolve incidents across products and integrations

• Respond to customer queries within agreed service level agreements and quality standards

• Log activities events and updates for your team lead and support systems

• Follow recommended and mandatory team procedures to ensure consistency

• Create and update supportrelated technical documentation and runbooks

• Continuously learn new product functionality and best practices with each release

What makes you a strong fit

• You are a fresh graduate or finalyear undergraduate seeking an academic internship/OJT in a multinational environment

• You have an educational background in engineering technology or a related field

• You aim to be an engineer who understands both the technical and business sides of IT solutions

• You communicate clearly and professionally in writing and in person

• You can work on site at least three days per week from our BGC Taguig office

• You are diligent with documentation and comfortable using ticketing/reporting tools

• You are curious customerfocused and eager to solve problems in a structured way

Why youll love it here

• Possibility to land your first job Every apprentice that is selected for the program will have a chance to get a permanent job offer at the end of the apprenticeship based on their performance and business needs.

• Paid program Our Apprenticeship is a paid program. You read that right! You will be receiving allowances throughout the entire duration of the internship.

• Never a dull moment We work with powerful companies with strong impact which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.

• Learn as you grow You will learn through practical work and get continuous feedback from your mentors helping you improve and progress.

• More Infobip benefits after you join us after the apprenticeship Competitive salary travel allowance expatriate compensation packages for your business trips rewards and holiday bonuses a team taking care of all the equipment you need team buildings and other organized activities organized sports kitchen stocked with the usual suspects... Talk about a balanced lifestyle!

While some benefits may vary by location our goalremainsthe same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.