HR Coordinator
HR Coordinator
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Job Description
About the Department of Human Resources
Mount Royal Universitys dedicated team of Human Resources professionals is here to provide a range of services for prospective and current employees including: professional development talent acquisition consultancy services and information on policies payroll benefits and more.
About the Roles
We are currently seeking two HR Coordinators for our team:
Coordinator HR Shared Services
Reporting to the Manager HR Systems the Coordinator HR Shared Services is responsible for delivering timely accurate and customer-focused HR support by reviewing responding to and triaging employee inquiries ensuring consistent application of HR processes and maintaining data integrity. As a key member of the HR team the role provides frontline guidance and support on HR transactions supports system workflows and offers hands-on training to managers and addition to processing support the Coordinator HR Shared Services contributes to continuous improvement initiatives assists with workforce transitions and provides cross-functional coordination for projects reporting and other administrative and process-driven tasks as required. This role also supports the development and implementation of HR processes and systems ensuring compliance and efficient service delivery across the university.
Coordinator Talent Management and Total Rewards (Role update: This role is a limited term position for 9 months with a chance of extension)
Reporting to the Director Talent Management and Total Rewards the Coordinator Talent Management and Total Rewards provides timely accurate and customer-focused HR support across key areas including onboarding recruitment learning and development and compensation. This role supports the hiring process by administering applicant tracking system tasks including posting jobs and creating offer letters responding to recruitment-related inquiries and processing and verifying recruitment documentation. The Coordinator also administers relocation and professional development expense payments in accordance with university policies. As part of the Talent Management and Total Rewards team the role ensures consistent application of HR processes maintains data integrity and supports system workflows. Additionally the Coordinator contributes to process improvements reporting cross-functional projects and provides backup support to the Coordinator HR Shared Services to ensure seamless service delivery across the university.
Responsibilities
Serve as a primary contact for HR-related general queries delivering excellent customer service through multiple channels (email phone etc.).
Accurately assist with processing a wide range of HR transactions within defined service level agreements.
Triage and escalate more complex or sensitive inquiries to appropriate HR subject matter experts or business partners.
Create and maintain reference documents including guides and procedures.
Manage privacy compliance checks to ensure any data being sent from HR is appropriate and in-line with privacy legislation and best practices for recipients.
Coordinate and monitor workflows across HR functions to ensure consistent and efficient handling of requests.
With support from HR subject matter experts develop document and maintain standard operating procedures (SOPs) for core HR service processes. Collaborate with HR subject matter experts to identify and resolve workflow bottlenecks or gaps in service delivery identifying opportunities to streamline HR processes and enhance the efficiency and quality of services.
Ensure filing systems are maintained in an accurate organized and efficient manner.
Participate in HR system testing upgrades and implementation projects offering user perspective and feedback to optimize functionality.
Maintain an understanding of collective agreements HR policies and programs to inform responses to basic queries received via the shared HR inboxes and as requested by others on the HR team.
Other duties as assigned.
Qualifications
Diploma in Human Resources Business Administration or a related field (a combination of previous education and experience may also be considered)
2 years experience in a Human Resources Payroll or similarly confidential and sensitive environment is an asset
Experience in a unionized environment is an asset
Strong customer service skills with the ability to handle sensitive situations manage conflict and maintain professionalism.
Excellent written and verbal communication skills with sound judgment in prioritizing and escalating issues as needed.
Proven ability to work independently manage multiple priorities and problem-solve effectively in a busy environment.
High attention to detail accuracy and confidentiality with a solid understanding of privacy legislation.
Proficiency in Microsoft Office Google Workspace HRIS and databases; experience with Visio Canva or website maintenance is an asset.
Salary: $56747.00 - $64258.00
Closing Date: October 1 2025
A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name Requisition Number Document (ex. Smith 999999 ).
Required Experience:
IC
Employment Type
Full-Time
