Level 1 Technician (CyberSecurity) 15328

LOOKING FOR STELLAR TOP CANDIDATES

Position: Level 1 Technician (Cybersecurity)
Working Hours: Full-TimeMon-Fri 8:00 am - 4:00 pm EDT
Holidays: US Holidays
Salary: 1500 - 2000 USD (depending on exp and clients final offer)
Search: Global- Open to all regions

About the Role:

Were looking for a motivated and detail-oriented Level 1 Technician to join our growing remote team. This role focuses on performing essential background tasks such as system tune-ups remote repairs diagnostics and health checksall to keep our clients technology running smoothly and securely.

As a member of our technical operations unit youll collaborate closely with both technicians and admin staff in a supportive process-driven environment. This is an ideal position for someone eager to grow in the MSP and cybersecurity space with hands-on exposure to real-world IT systems ticketing platforms and remote management tools. Youll gain valuable experience while helping protect and optimize digital infrastructures for businesses across the country.

Role Responsibilities:

• Perform routine system maintenance including tune-ups updates and optimization tasks.
• Troubleshoot common hardware and software issues on client machines.
• Run background repair tasks health checks and automation routines using company tools.
• Monitor alerts and ticket queues in Syncro RMM/PSA Microsoft 365 and other tools and escalate issues when necessary.
• Apply fixes and document resolutions following internal SOPs.
• Communicate effectively with team members to coordinate work provide updates and escalate concerns.
• Utilize Microsoft 365 company portals and collaboration platforms for daily tasks.
• Follow cybersecurity and compliance protocols during all client interactions and technical processes.
• Update SOPs as processes evolve to ensure documentation is current

Qualifications:

Required Skills & Experience

• Has at least 1-2 years of experience should be able to demonstrate technical and logical skills.
• Basic understanding of Windows operating systems hardware troubleshooting and software installation/repairs.
• Familiarity with PowerShell is an advantage; training will be provided.
• Ability to clearly and professionally communicate with team members in a remote setting.
• Strong attention to detail and reliability in handling routine background tasks.
• Reliable internet connection and a secure distraction-free workspace.

Note: Device will be provided

Preferred (Nice to Have)

• Experience in MSP/MSSP environments.
• Familiarity with cybersecurity best practices.
• Exposure to RMM tools (e.g. Syncro) PSA systems or automation/scripting tools.
• Proficiency with Microsoft 365 and collaborative work platforms.

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Required Experience:

IC