Customer HyperCare Co-ordinator
Customer HyperCare Co-ordinator
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Job Description
Job Title
Location
Cross Lane Bradford
About Us
Gardner Denver Transport provides equipment which efficiently transfers bulk material from road tankers and other vehicles. As global requirements advanced we started developing into wider applications and we now produce equipment for alternative markets including specialised transport on-board power systems for operating/powering other equipment and bespoke electric compressor packages for e-mobility vehicles.
Within our Bradford facility we design machine assembly and install our entire Bulk Powder and Liquid Compressor range for Road Transport Vehicles. Providing our customers with the whole product life cycle is number one for us and with our mobile service engineers we offer from concept design manufacture installation and aftermarket support.
Job Summary
Our HyperCare Team is tasked with reaching out to our customers to discuss their servicing and maintenance requirements. This dynamic role combines customer-facing responsibilities with data management leveraging your analytical skills to manage installation records to identify customer needs and offering service activities to enhance overall customer engagement.
As part of ourHyperCare Team your mission is to deliver a positive customer experience drive customer satisfaction through our communication and identify leads from initial contact through to potentially quoting and receiving PO.
Key to this role will be the ability to make contact with potential customers and manage through the business from enquiry to opportunity status and deliver customer satisfaction.
Responsibilities
- Installation Data Analysis:Review spreadsheets of installation records to identify customer details installation types service histories and initiate outreach for service activities.
- Outbound Prospecting:Make outbound calls to cold leads collected through data analysis and nurture these into warm opportunities.
- Opportunity Follow-ups:Ensure all warm enquiries are passed to the correct team and follow up until a win/loss status is achieved.
- Customer Outreach:Contact existing customers to discuss installations and offer service activities ensuring their needs are met and identifying opportunities for maintenance or upgrades.
- Managing the CRM system (Salesforce): Ensuring the database is managed effectively and monitoring conversion rates to identify opportunities for improvement
Our Requirements
- Previous experience in Customer Service / Help Desk or Telemarketing
- Strong analytical skills and attention to detail for reviewing data and identifying trends.
- Determined and results-oriented with a customer-focused attitude.
- Excellent verbal and written communication skills inEnglish.
- Proficiency in spreadsheet software (e.g. Excel Google Sheets) and CRM tools (e.g. Salesforce).
- Ability to work independently while collaborating across teams to drive customer success.
Travel & Work Arrangements/Requirements
Fully site based
What we Offer
- Company Pension Contribution
- Westfield Health Medical Cover
- 25 Days Holiday 8 Bank Holidays (Option to purchase up to 5 days pro rata for part time)
- Free parking
- Death in Service Benefit of 4x salary
- Cycle Scheme
- Employee Assistance Programme
- Refer a Friend Scheme
- Electric Car Scheme (after probation period)
- 10% of salary in shares after 1 year of employment
Employment Type
Full-Time
