Associate Service Quality – BPO

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Qualified University Degree holder

Skills
Root cause analysis and problem solving
Simple data analysis
Good all round communicator: written and oral
Innovative and creative
Good understanding of MS Office suite (Word Excel and PowerPoint)
Engaging with customers (internal/external)
Experience in supporting a shared service centre (preferred)
Able to work under pressure
Able to multi-task
Good discipline in performing standard procedures
Finance / Accounting / Business Administration
IT knowledge will be an advantage

Overall Role Purpose

Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Business Process Optimization (BPO) initiatives or solutions that add value to the service line.

Key activities
Understanding the different processes used throughout Finance and HR operations locations in Asia Pacific.
Identifying/ leveraging best practices already in use in the finance operations community.
Designing practical and effective solutions to address improvement opportunities both cost and performance.
Successfully implement improvement initiatives with Finance and HR Business Partners
Strive as a SME on process improvements/ standardization methodology
Provide consultative services to both external Finance and HR Business Partners and internal support staff
Ability to relate to cross-cultural processes and country sensitivities
Responsible for process documentations (i.e. process maps)

Required Experience:

Qualified University Degree holderSkills Root cause analysis and problem solving Simple data analysis Good all round communicator: written and oral Innovative and creative Good understanding of MS Office suite (Word Excel and PowerPoint) Engaging with customers (internal/external) Experience in sup...