Program Manager, Strategic Initiatives
Program Manager, Strategic Initiatives
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Salary Not Disclosed
1 Vacancy
Job Description
The ideal candidate combines strategic vision with operational excellencebalancing customer-facing content creation and business development support with the practical execution required to onboard train and transition new Program Managers into customer-facing roles.
This position reports directly to the Director of Program Management while serving as the primary program support for the VP of Corporate Strategy.
This full-time on-site position is based in Fort Lauderdale FL. The work hours are Monday-Friday 8:30a -5:30p.
Our benefit offerings include Medical Dental & Vision insurance 401k with company match and PTO. This position includes responsibilities working with government contractors; therefore U.S. Citizenship is a requirement.
Key Responsibilities
Strategic & Business Development Support
- Partner with the VP of Corporate Strategy in new business conversations providing program management insight and operational depth to customer discussions.
- Research design and present forward-leaning PCaaS models frameworks and business cases that position Future Tech as a thought leader in IT lifecycle solutions.
- Create executive-level presentations pitch decks and solution narratives that highlight the value of Future Techs service offerings.
- Translate technical capabilities (ServiceNow ERP PCaaS operations) into business outcomes tailored for prospective customers.
- Support the transition from business development to program execution by preparing standardized onboarding frameworks project plans and handoff materials.
- Train mentor and support new Program Managers during onboarding to ensure seamless integration into customer programs.
- Act as an interim program resource during customer transitions until a permanent Program Manager is assigned.
- Stay informed on emerging PCaaS trends IT service models and digital lifecycle innovations; distill insights into practical strategies and customer-ready content.
- Partner with senior leadership to shape Future Techs go-to-market messaging differentiating our PCaaS models from competitors.
- Identify opportunities to productize internal processes or service differentiators into marketable solutions.
- Develop program models ROI analyses and executive dashboards to support strategic decision-making.
- Collaborate with ServiceNow Analysts and ERP teams to ensure accurate alignment of new business concepts with operational execution.
- Standardize repeatable reporting templates and transition materials for new customers.
This position includes responsibilities working with government contractors; therefore U.S. Citizenship is a requirement.
Experience
- 5 years of experience in IT service delivery program management or PC lifecycle services with exposure to business development and strategy.
- Demonstrated ability to support senior executives with customer-facing presentations data analysis and strategic initiatives.
- Hands-on experience with ServiceNow workflows and ERP processes.
- Proven success in bridging strategy and execution particularly in program onboarding or enablement roles.
- Bachelors degree.
- ITIL Foundation certification (preferred).
- PMP or other program/project management certification (preferred).
- Advanced Microsoft Excel and PowerPoint (data modeling pivot tables dashboards executive-ready presentations).
- Strong writing storytelling and content creation skills with the ability to craft compelling customer narratives.
- Ability to mentor train and develop program management talent.
- Strategic thinker with a customer-first mindset and a commitment to innovation and continuous improvement.
Why Join Us
This is a high-visibility role that places you at the center of Future Techs growth strategy. You will not only help win new business but also shape the future of PCaaS delivery models working alongside executive leadership while directly impacting customer outcomes and organizational scale.
#LI-Onsite
Employment decisions at Future Tech Enterprise Inc. will be based on merit qualifications and abilities. Future Tech Enterprise Inc. does not discriminate in employment opportunities or practices on the basis of race color religion sex national origin age disability or any other characteristic protected by law.
Required Experience:
Senior IC
Employment Type
Full-Time
