Position: Customer Expert
Work model: Remote
Location: Greece
Employment type: Full-time
Responsibilities:
- Be the primary point of contact for customer requests providing an enhanced customer experience
- Utilize multiple communication channels (phone chat and email) to provide daily support to everyday household gadget users
- Support in English language customers in the UK and Ireland and any other customers that choose English as their desired support language.
- Respond to customer inquiries about our clients new and existing products facilitating their use
- Handle complaints always in a graceful and professional manner
- Resolve issues as they arise timely and efficiently
- Maintain solid customer relationships by handling questions and concerns with speed and professionalism
What you will bring:
- High level of fluency in Dutch
- Great knowledge of the English language (oral & written)
- Work experience in a customer support role is a plus
- Exceptional communication & soft skills as well as a problem-solving mentality
- Tech savviness & learning agility
- A genuine sense of ownership along with an unbreakable team spirit
- A positive attitude empathy and high work- ethic
- Flexibility in adapting to a fast-paced environment
What we offer:
- Complete support to help you ease your relocation to Greece we cover your flight tickets expenses hotel accommodation support with the house searching process all at no cost to you
- Competitive monthly salary 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas