Italian-Speaking Customer Expert for Courier & Logistics Services
Italian-Speaking Customer Expert for Courier & Logistics Services
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Expert
Work model: Hybride
Location: Athens
Employment type: Full-time
As a Customer Expert you will:
- Handle inbound calls and digital interactions (email back-office tasks) with professionalism and empathy.
- Assist customers with package pickup and delivery requests shipment tracking claims processing billing inquiries and account setup.
- Provide technical support for logistics systems and respond to general service questions.
- Resolve customer complaints and escalate complex issues following documented procedures.
- Maintain high levels of ownership efficiency and customer satisfaction in every interaction.
- Receive ongoing training to stay up-to-date with procedures tools and service standards.
Requirements:
- Excellent Italian language skills (spoken and written).
- Very good English language skills.
- Strong communication and problem-solving skills.
- Familiarity with digital tools and multitasking across systems.
- Previous experience in customer service or logistics support is a plus.
What We Offer:
- Relocation support: Flights accommodation & housing assistanceall at no cost to you
- Competitive monthly salary (14 salaries per year)
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises providing a great working environment with relaxing break areas
- Work for a Great Place to WorkCertified Company that fosters diversity
Employment Type
Full Time
Key Skills
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