Field Support Analyst

California Creative Solutions Inc.

Job Location:

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

- Mandatory Skills - 1-6 years of Gotham
- Desirable Skills - Gaia/Foundry

Summary:
Seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham Gaia Foundry etc.) to join our team. As a Field Service Analyst you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues developing new use cases and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally you will play a vital role in promoting collaboration across a global enterprise ensuring continued success for our customers.

Job Requirements:
Hands-on experience with the software product Gotham. You will be responsible for training and guiding users in its application and functionality.1-6 years of Gotham required. There are some variations of the requirements/Desired typically regarding Gotham Gaia and Foundry requirements.
Training experience (Classroom or Deskside)
Proficiency in troubleshooting technical issues
Strong understanding of DoD Intelligence or Law Enforcement missions

TS/SCI Required
Salary Target 90-100k (Some positions offer up to 110k but 100k is highly preferred and 110k candidates are heavily scrutinized.
All OCONUS positions rate 30k COLA stipend

Desired Qualifications:
Real-world experience supporting intelligence or operations
Familiarity with Gaia or Foundry
Experience training other intelligence or operations software
Excellent communication skills
Travel independently both CONUS and OCONUS as required.
Technical knowledge including working familiarity with languages such as Python Java or HTML.

SCREENING QUESTIONS (Must be completed to nominate to Palantir)

Where are you physically located
What is your availability for an MS Teams video interview on an average week
Have you applied for a Palantir position other than this one in the past year If so with whom and what is the current status of that application
How many years of experience do you have with Palantir products
Do you have any firsthand experience with Palantir products How recently and which products
Are you comfortable operating independently with military customers Do you have experience working directly with senior officer or enlisted leaders
Do you have any previous experience training military members on software solutions Which software Group setting and/or classroom setting
Describe your experience in building training material and how you have tailored training of complex systems to meet needs of diverse user groups.
What are your communication strategies to share information with your internal teammates internal and external stakeholders
What is your typical troubleshooting process when you run into roadblocks At what point do you escalate for help
Have you ever missed a meeting or missed a deadline What did you do Who did you communicate with to inform them of missing this deliverable
What are your initial expectations for the FSR position
If applicable Are you willing to relocate to LOCATION

Mandatory Skills - 1-6 years of Gotham Desirable Skills - Gaia/Foundry Summary: Seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham Gaia Foundry etc.) to join our team. As a Field Service Analyst you will be on the ...