Senior Customer Success Manager, Vietnam
Senior Customer Success Manager, Vietnam
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a highly-talented Customer Success Manager to handle the Vietnam market. The incumbent will be responsible for establishing and nurturing relationships with the companys key accounts (VIPs) and most active users industry influencers and early adopters and leverage this to increase business with the customer. The person will be based at Ho Chi Minh City.
Ho Chi Minh City Hybrid Full-time
What youll do
- Proactively and constantly manage existing client relationships through a consultative approach as a business partner.
- Understand the intricacies of our services and partner networks thoroughly to leverage as needed to meet our clients needs and translate these opportunities through Upsells.
- Prepare and implement account development plans per key account to maximize engagement and opportunities with clients.
- Have the passion and drive to exceed strategic and financial targets.
- Collaborate with various teams around the world (sales marketing partnerships operations product) and be the voice of the customer.
- Share feedback and information on local trends including competitor insights customer needs sales product and marketing information.
- Growing the companys capability in financial services industry and develop the vision and plan to execute a go-to-market strategy collaborating with the analytics business development managers sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
- Review and propose process improvement that drive client and market penetration.
- Build business success stories and case studies.
- Maintaining all information of customer activity within CRM platform.
- Drive events below the line activities and represent Payoneer in industry forums to drive awareness.
- Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
- Develop long-term strategic relationships with key stakeholders.
- Draft various business reports.
Who you are
- A Bachelors degree preferably in business or communications
- Proficiency in English & Vietnamese
- 3 yearsof key account management business development or other relevant experience
- 5 yearsof experience in selling complex solutions to corporate level clients
- Expertise in developing business cases financial analyses and modeling analyzing and forecasting the financial impact
- Ability to see the big picture understand the key drivers of the business and how they relate to each other to drive profitable growth
- Strong written and verbal communication skills
- Data oriented high level of attention to detail with strong analytical and business reasoning skills
- Track record of meeting and exceeding business established goals
- Ability to make decisions in a changing environment anticipate future needs and drive results.
- High level of organization and focus and ability to work under pressure
Not a must but a great advantage:
- Experience using or a similar CRM system
- Experience in the Payments and Banking industry
- Experience with direct sales for small businesses engaged in cross border trade
- Experience with digital marketing affiliate marketing social media
- Experience with data analytics & BI tools
#LI-SL3
Required Experience:
Manager
Employment Type
Full Time
