IT Infrastructure Technical SME | S3 | CIO | Milton Keynes

Join our community:

We are seeking highly skilled IT Infrastructure Technical SME to join our team and play a pivotal role in shaping and supporting the organisations IT Infrastructure strategy.

This is an exciting opportunity for a seasoned professional who can act as a trusted advisor across technical design implementation and operations of complex IT infrastructure environments.

As the SME youll serve as a technical authority on Infrastructure-related matters providing expertise across servers storage and back-ups networks cloud solutions API and middleware.

The Technical SME will work hand in hand with the Service Manager in the management of all phases of the product life cycle (non-technical and technical) from discovery to contract termination and exit.

The difference youll make:

• Act as the technical lead and subject matter expert for Infrastructure environments.

• Support in troubleshooting and root cause analysis for IT Infrastructure incidents.

• Contribute to infrastructure roadmaps and capacity planning.

• Ensure compliance with IT policies security standards and governance frameworks.

• Providing regular progress updates to the UK Service Manager Leadership team and other stakeholders highlighting risks or delays to projects or planned works.

• Managing technical relationships with SDS vendors and third-party providers of hardware software and group managed services.

• Assess Review and appropriately challenge Infrastructure changes

• Extract Actionable Insights for technical services provided to Santander UK by internal and external providers.

What youll bring:

• Proven experience in a similar role as an IT Infrastructure SME or Senior Infrastructure Engineer

• Strong knowledge and understanding of IT Infrastructure including Networking Middleware Cloud Infrastructure Storage and Back-ups API

• Proven problem-solving skills with the ability to diagnose and resolve complex technical issues quickly and effectively.

• Excellent communication skills both verbal and written with the ability to clearly articulate technical information to diverse audiences.

It would also be nice for you to have:

• Experience in change management including developing and implementing change management strategies and managing resistance to change.

• Experience in managing relationships with vendors and evaluating vendor performance.

• Experience within licensing contract renewals QBRs & Service reviews.

What else you need to know:

• This role is based in Milton Keynes.

• We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

• If you apply for this role in this locations its important you consider your travelling distance time and cost from your home to the office location(s).

• Were happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.

Inclusion

At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.

How well reward you.

As well as a competitive salary youll enjoy a benefits package that you can tailor to your needs.

• Eligible for a discretionary performance-related annual bonus.

• We put 8% of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5% of salary if you contribute as well and you can take some of our contribution in cash if you prefer.

• 30 days holiday plus bank holidays which increases to 31 days after 5yrs service with the option to purchase up to 5 contractual days per year.

• 6000 car allowance per year

• Company funded individual private medical insurance.

• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family dental insurance and health assessments.

• Protection for you and your family with company-funded death-in-service benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

• Share in Santanders success by saving or investing inour shareplans.

• As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services

Learn more about our benefits and family friendly policies

What to do next:

If this sounds like a role youre interested in then please apply.

If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through email. You can contact us at .

Additional Information:

We welcome applications on the understanding that should you be offered this role there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.