Vulnerability & Customer Experience Manager – MSSP SOC Services

Job Description:

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. Many of the worlds largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack driving performance competitiveness and customer experience. Discover more about our commitment to excellence for customers and colleagues at .

Vulnerability & Customer Experience Manager MSSP SOC Services

** This position requires working onsite in our office in Halifax NS

Role Summary

We are seeking a dynamic and detail-oriented Vulnerability & Customer Experience Manager to lead our vulnerability management efforts while serving as a trusted technical advisor to our clients. This role blends hands-on security expertise with client-facing responsibilities ensuring both internal risk reduction and exceptional service delivery.

Core Responsibilities

Vulnerability Management

Operate and manage scanning tools (e.g. Defender VM Qualys Tenable).

Monitor and assess vulnerabilities across systems and cloud environments.

Prioritize and coordinate remediation efforts with IT and DevOps teams.

Maintain policies and support compliance initiatives (e.g. PCI-DSS ISO 27001).

Reporting & Insights

Build and maintain dashboards (Power BI) to track vulnerabilities and remediation progress.

Present clear actionable reports to stakeholders and clients.

Track KPIs to measure program effectiveness.

Client Engagement

Act as the primary technical contact for clients ensuring satisfaction and value delivery.

Analyze service performance data and provide strategic recommendations.

Collaborate with internal teams to resolve client issues and improve services.

Qualifications

Experience in vulnerability management cybersecurity or SOC operations.

Strong communication skills with the ability to explain technical concepts clearly.

Proficiency in Power BI Excel and vulnerability tools.

Familiarity with cloud platforms (AWS Azure GCP) and security frameworks.

Bachelors degree in a related field; certifications (CISSP Security CEH) are a plus.

Preferred Attributes

A strategic mindset with a passion for cybersecurity.

Ability to manage multiple priorities in a fast-paced environment.

Confidence in presenting to leadership and driving accountability.

A commitment to continuous improvement and client success

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

At DXC Technology we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing productivity individual work styles and life circumstances. Were committed to fostering an inclusive environment where everyone can thrive.

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