Technical Support Representative (Weekend Evening Shift)
Technical Support Representative (Weekend Evening Shift)
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Job Description
Redefine the future of customer experiences. One conversation at a time.
At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.
Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.
If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
Launch Your Career in Tech with Nextiva!
Joining Nextiva as aTechnical Support Representativeis a fantastic opportunity to begin a rewarding career in the high-tech industry. Were passionate about technology networking and making a difference through exceptional customer support.
At Nextiva youll thrive in a dynamic fast-paced environment where continuous learning is encouraged. Youll build strong relationships with our customers and deliver outstanding support by identifying solutions and resolving issues efficiently.
Upon completing your training youll become an expert in the Nextiva platform and play a key role in creating exceptional customer experiences. This role also offers excellent opportunities for professional growth and were here to support your development every step of the way.
Your Day-to-Day Responsibilities:
- Provide daily support to users of various technology systems by answering questions troubleshooting issues analyzing problems and delivering quick effective solutions
- Communicate clearly professionally and respectfully with end users colleagues and management to resolve issues and ensure customer satisfaction
- Set up and maintain hardware software and other equipment to meet client needs; monitor performance and install updates as required
- Keep detailed records of customer interactions installations reported issues and resolutions including any follow-up actions needed
- Continuously expand your technical knowledge by reviewing industry publications manuals and diagnostic resources
- Handle inbound customer inquiries across multiple channels including phone email and webchat
- Deliver exceptional service by consistently meeting daily and monthly performance goals all with a positive and proactive attitude
Qualifications & Requirements:
- Advanced English proficiency (C1C2 level) both spoken and written
- Minimum of 2 years experience in customer service ideally in a call center technical support or help desk environment
- Basic knowledge of hardware and networking is a plus
- Patient detail-oriented and professional in customer interactions
- Strong problem-solving skills with the ability to follow structured troubleshooting steps
- High attention to detail and accuracy
- Familiarity with PC and Mac operating systems as well as Microsoft Office applications
- Willingness to work night shifts
What We Offer:
- A great opportunity to build a career in an international environment
- Highly competitive salary
- Health and life insurance after probation
- Career growth and development opportunities
- Ongoing internal training programs
- Friendly atmosphere and a professional supportive team
Nextiva DNA (Core Competencies)
Nextivas most successful team members share common traits and behaviors:
- Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
- Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
- Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can do their best.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary incentives or bonuses.
- Health Comprehensive medical coverage individual limit on exclusionsand dental care
- Insurance Life disability traumatic injuries and critical diseases
- Work-Life Balance PTO for all employees Paid Sick leave (official document required) paid parental leave and paid holidays
- Wellness Employee Assistance Program and wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!
#LI-SC1 #LI-Remote
Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.
Want to see what life at Nextiva is all about Connect with us on InstagramInstagram MXYouTubeLinkedIn and theNextiva Blog.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
