Lead of TechnicalProduct Support Team
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Langate is an award-winning provider of web development services in 3 main categories: business healthcare and education. At Langate were passionate about crafting digital solutions that make a real impact. We take immense pride in our strong collaboration with the U.S. Were here to shape the future of technology one milestone at a time.
In addition to technical expertise we value excellent communication skills. Collaboration and effective teamwork are the cornerstones of our success and we believe in fostering an environment where everyones voice is heard and valued.
About the project: The project is a healthcare revenue-cycle platform specializing in real-time insurance eligibility verification and automated coverage-change monitoring. The project is in an active development phase supporting a growing base of existing clients while handling a high and increasing volume of coverage-related parallel the team is rebuilding the platform to deliver a refreshed UI and enhanced functionality. Were also expanding integrations with new payers and third-party systems while continuously maintaining and adapting previously.
Requirements:
- 5 years experience of working with the support team including at least 2 years of leadership/management positions
- Proven experience supporting US healthcare software products (e.g. EHR/EMR systems payer/provider platforms claims processing HIPAA-compliant systems)
- Strong understanding of SaaS platforms APIs and integrations
- Understanding of the US healthcare and medical insurance systems; experience with such projects will be a plus
- Familiarity with ticketing systems (e.g. Zendesk Jira Service Desk)
- Basic SQL and data analysis skills
- Software engineering background would be a plus
- Excellent problem-solving and analytical thinking
- Strong written and verbal communication skills
- Ability to work under pressure and manage multiple priorities
Responsibilities:
- Overseeing and scaling the work of the support team
- Track accordance to the SLA
- Establishing KPIs and tracking progress
- Communicating with the customers and the development team to establish an efficient ticket processing system
- You will report to the Project Manager.
Team: 2 support engineers Dev team: 7 developers
Schedule: 5/2 8-hour working day (40 hr per week). US hours (starting at 2pm CET)
Hiring process: HR interview tech specialists
We offer:
- Competitive salary
- Official employment paid sick leave20 days of paid vacation
- Free English lessons
- Flexible work schedule
- Official Ukrainian holidays are non-working days
- Paid courses and certifications
- Сoach / psychologist consultation
- Workshops
- Career development plan
- Mentoring Education
- Medical Health Insurance
Why Choose Us What Do We Offer thats Exceptional
- Cutting-Edge Technologies on Real Projects: At Langate youll work with the latest technologies on live projects. Were a dynamic fast-growing company so youll find a minimal amount of legacy systems and plenty of opportunities to implement new technologies.
- Work-Life Balance with Benefits: We value work-life balance and offer paid time off including vacation days and sick leave. Remote work options and hearty life are part of the package too.
- Investment in Your Growth: Were committed to your professional development. You can expect training programs courses and opportunities to enhance your English language skills.
- Team Building and Unity: We know that a happy team is a productive team. Thats why we organize team-building events and group activities to foster strong bonds and a sense of belonging.
When you choose us youre choosing a company that values innovation invests in its employees and provides a supportive and engaging work environment. Join us in shaping the future of technology!
Need more information Welcome!
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About Company
Become a part of the Langate team! Langate is a full service technology provider that is committed to delivering high standard of services and innovative technology solutions. We are always looking for hard-working, team-oriented people to join our team. If you’re looking for a compan ... View more
