IT Support Director (all genders)

With over 1400 team members in 31 offices across three continents FGS Global is the worlds leading stakeholder strategy rallying teams around a new strategic direction executing a complex corporate transformation facing down an existential crisis or overcoming political and regulatory headwinds FGS Global drives clients forward with the clarity and conviction to succeed building momentum in an increasingly complex rapidly changing and unforgiving environment.

In Europe we are a team of more than 450 employees spread across 10 cities including Amsterdam Berlin Brussels Den Haag Dusseldorf Frankfurt London Munich Paris and Zurich. Our clients range from scale-ups to listed companies family-owned businesses to multinational corporations whom we advise globally.

The success of FGS Global is a team effort. An important pillar of our success is the outstanding work of our colleagues in the business services and assistance departments. We are convinced that excellence in consulting also requires first-class internal processes and services. Therefore we are looking for personalities who find solutions where others see problems and want to advance our company side by side with our consultants. No matter in which of our teams - with us everyone has the chance to take on responsibility to help shape our processes and to develop individually.

Join our team Frankfurt from now onwards as

IT Support Director (all genders)

As IT Support Director you will be the primary point of contact for local and remote technical support requests ensuring a seamless and productive IT environment for all colleagues. This is a hands-on leadership role that blends deep technical expertise team management and outstanding customer service.

Your Key Responsibilities:

• Leadership: Mentor and guide IT Support Analysts at FGS locations in the UK EU Middle East and Asia promoting best practices in troubleshooting and technical solutions. Ensure the UK EU Middle East and Asia regions are following global IT standards and best practices. Support the Regional IT Business Partner in enterprise initiatives and fostering strong client relationships.
• Strategic Responsibility: Enforce IT policies and guidelines monitor enterprise management platforms and alerts and report potential security risks. Collaborate closely with other IT professionals and departments to understand and address their technology needs.
• Operational Excellence: Act as the first point of contact for technical support in the local office (onsite and remote) as well as for global teams. Provide IT support for all employees both in-office and virtually responding to and resolving IT support calls and emails across all locations. Manage hardware asset inventory and equipment lifecycle. Maintain configure deploy and repair computer and printer hardware including supported smart devices. Manage the IT help desk budget for the UK EU Middle East and Asia offices.
• Digitalization and Optimization: Identify opportunities to digitalize and optimize IT processes implementing innovative solutions to enhance efficiency and effectiveness.

You are an IT professional with a passion for technology and a strong analytical mindset. Specifically we are looking for:

• Experience and Expertise: You have a degree in Information Technology Computer Science or a related field. You also have at least three years of experience in a similar role within a dynamic companyideally in the professional services sector (e.g. law firm consultancy agency).
• Dynamic Leadership: You are proactive decisive and hands-on with proven leadership skills.
• Structure and Reliability: To be highly organized independent and conscientious is your working style.
• Agility and Multitasking: You are energized by a fast-paced environment with the ability to successfully manage multiple projects simultaneously.
• Technical Skills: You possess excellent documentation and process management abilities and handle confidential information with the utmost discretion. Also you have practical experience with IT Service Management platforms such as BMC Helix ServiceNow or FreshService. SaaS solutions including Microsoft 365 Okta AzureAD SharePoint Box Teams and Slack you are proficient as well as other software such as Windows 10/11 macOS Windows Server Active Directory and Adobe Creative Cloud. You have an in-depth knowledge of workstation hardware including Windows 11 and Apple MacBooks as well as mobile devices such as iOS Android and BYOD.
• Language Skills: Fluent English both written and spoken is essential for this role as is a confident command of ERP systems and MS Office applications.

• An international and inspiring working environment with an exciting variety of topics that impact companies and societies around the world
• Attractive compensation package
• Exciting tasks and creative freedom
• A committed collegial and growing team in which mutual appreciation and team spirit are key factors
• A corporate culture that combines excellence with kindness
• The opportunity to work both flexibly in our offices and from home

You dont meet every single requirement Dont worry about it! Studies have shown that some groups such as women or people of color are less likely to apply for jobs if they dont meet all the requirements. At FGS Global we strive to create a diverse inclusive and authentic work environment. So if youre excited about this position and our company but your previous work experience doesnt perfectly match every qualification in the job description we encourage you to apply anyway. Maybe you are just the right candidate for this or another position.

We look forward to receiving your application. Please enclose a cover letter a current CV and relevant certificates and references. Do you have any further questions about the job FGS Global or anything else Then lets talk! Please contact our HR team via email to

You can find more information here:FGS Global