Customer Service Representative
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Job Location:
Woodford and Tazewell counties, IL - USA
Hourly Salary:
USD 18 - 18
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
VIVO is a U.S. based company that designs manufactures and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team collaborates with factories around the world to design and build functional products of the highest quality materials. Products we supply and manufacturer include a vast range of computer monitor and TV mounts TV carts projector screens and mounts height-adjustable desks stand to sit desk mounts computer cases network cable and other miscellaneous categories.
Schedule for the job is Monday - Friday from 10 am - 7 pm and every 8th Saturday from 8 am - 4 pm. This position is onsite in Goodfield IL.
The Customer Support Representative is responsible for assisting customers with questions on products fulfilled orders and shipping issues.
Key Accountability #1
Assist with Customer Questions
- Emails through HelpScout
- Phone Support
- Online Chat
Key Accountability #2
Assist with Customer Returns
- Manage incorrect returns
- Issue refunds as needed
- Contact reps when necessary and respond to cases with Amazon and other Marketplaces
Key Accountability #3
Solve Replacement & Shipping Issues for Customers
- Make labels for replacement parts if needed
- Cancel orders for shipping
- Ship and test replacements
Benefits:
- Free Health insurance for employees
- Dental insurance
- Vision insurance
- Paid time off
- Referral program
- 401K Retirement plan
- Anniversary bonus plan
- Work hard/play hard culture
Required Experience:
Junior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
VIVO is a home and office brand and manufacturer based in the United States. Product offering includes computer and TV screen mounting, desk frames, height adjustable desk risers, desk accessories, carts, whiteboards, PC case mounting, speaker mounting, and many ergonomic solutions.
