Customer Service Trainer
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Job Location:
Sandy Springs, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The Customer Service Trainer will play a key role in developing delivering and optimizing training programs that strengthen client teams service performance. This role focuses on leading training sessions improving communication standards and ensuring that customer-facing personnel adhere to company and client expectations. The ideal candidate is detail-oriented confident in guiding groups and capable of presenting information in a clear and engaging manner.
Responsibilities
Conduct onboarding and ongoing customer service training sessions for new and current team members.
Develop training materials presentations and guidelines to improve service quality.
Evaluate team performance and identify opportunities for improvement.
Implement training strategies that support consistency in communication problem resolution and customer experience.
Provide constructive feedback coaching and support to enhance individual and group development.
Maintain accurate records of attendance progress and performance outcomes.
Collaborate with management to ensure training aligns with company goals and client expectations.
Qualifications :
Strong communication presentation and interpersonal skills.
Ability to lead motivate and coach individuals and teams.
Excellent organizational skills and attention to detail.
Professional presence and ability to facilitate both in-person and virtual sessions.
Problem-solving abilities and a commitment to delivering high-quality service.
Additional Information :
Competitive salary of $51000 $54000 per year.
Growth and advancement opportunities within the company.
Professional training and development programs.
Supportive and collaborative work environment.
Full-time position with stable consistent scheduling.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
