Senior Specialist, Centre Super Users â Landside
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As part of our landside business transformation you will play a vital role in our digital journey through the implementation and sustainability of Landside SAPTMS worldwide. You will be part of the Centre Super User team reporting to Landside (GSC). In your role you are part of a cross functional team onboarding countries and will participate in activities as Training UAT and Issue Resolution beyond the go live of a country. You will ensure that all Local Super Users are experts of the system and are equipped to train their peers and that you will become global owners of this new global community.
Key responsibilities as:
Centre Super User
- Assist and guide aligned Areas with SAPTMS implementation
- To resolve and positively impact ongoing process challenges and system needs thereby improving KPIs
- Maintain MOS connects with Area focals
- Own and drive global community of Local Super Users.
- Be the Tier 2 escalation focal for Areas & Local Super Users
- Plan and perform Business continuity plans
- Collaborate with Function/Platform & Tech Teams across domains
- Assist FPOs in Periodic audits for process compliance
- Update Training Material & SOPs
SAPTMS Trainer
- Prepare maintain and deliver training to Super Users in the assigned Areas
- Train Local Super Users on new features and releases.
- Identifying and addressing training-related risks and issues with a focus on implementing solutions.
- Digital content for self- service training.
- Equip and prepare local super users / trainers with methodology and tools to deliver local training.
- Ensure digital training environment is fit for purpose.
- Competency assessment of the Super Users
Key competencies:
- Good knowledge and understanding of Intermodal process (awareness of Upstream/Downstream process is an advantage).
- Thorough knowledge of functional processes and applications related to LSP
- Outstanding communication skills and the capacity to interact effectively with others.
- Tech savvy with experience of system testing and problem solving.
- Strong expertise in MS Office products
- Capability to organize run and deliver training both F2F and through virtual environments.
- Proactively manage Training risks and issues and drive mitigations.
- Abilities to engage with different learning environments cultural backgrounds and other functions and domains on different org levels.
- Must be a Self-starter with an ownership mindset.
- Experience with SAP products is preferred.
- Stakeholder management across geographies
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Senior IC
Key Skills
- Computer Hardware
- Mac Os
- Manufacturing & Controls
- Root cause Analysis
- Windows
- Customer Support
- Remote Access Software
- Operating Systems
- Encryption
- Remedy
- Chemistry
- Cerner
About Company
For over 100 years, our customers have been changing and improving the world through trade. It has always been our passion and privilege to be their trusted, open and brave partner. Making trade more effective and our customers more successful.
