Customer/Revenue Service Assistant Senior

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Duties

Assist with utility billing and collections functions. Perform cashier and customer service duties at the Charlotte Mecklenburg Government Center. Receive and process money for all bill types fines and other fees. Calculate change and issue receipts. Research water accounts in the utility billing system validate and establish new services transfer existing accounts and disconnect services.

Balance daily cash on hand with transactions processed. Trace and reconcile cash overages and shortages. Prepare bank deposits at end of day close-out.

Prepare maintain and review a variety of records and reports related to collections received. Prepare and submit invoice documentation to the E-Team for bill adjustments.

Perform filing duties incidental to assigned tasks.

Cross train and perform data entry work as assigned from the Remittance Processing Central Cashier and E-business areas.

Train new employees e.g. Customer Revenue Service Assistant interns or temporary staff for customer service and cashiering duties.

Perform assigned duties of other employees as necessitated by absence or turnover.

Skills

• Perform cashier/teller work.
• Provide excellent customer service.
• Assist with utility account management/maintenance services.
• Work in a team environment.
• Possess strong mathematics and computer skills.
• Clearly communicate orally and in writing.

Education and Experience

Minimum Qualifications- High School diploma or equivalent and 3 year(s) of relevant experience in customer service and cashiering; or 2 Year College degree and no year(s) of relevant experience.

Proficient with utility billing systems; comprehension of customer credit laws that govern billing and collection of accounts receivable; knowledge of general accounting; accurate 10-key ability; application of research methods; effective written and oral communication skills; proficient with Microsoft Office; ability to prioritize work assignments multi-task and work in a team environment.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.