Call Center Relationship Specialist
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Job Location:
Marietta, GA - USA
Monthly Salary:
$ 28 - 35
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: REMOTE Call Center Relationship Specialist
Location: Remote (U.S. Based)
Employment Type: Full-Time Long-Term
Pay Rate: $28.00 - $35.00 per hour
The Gaskins LeCraw is seeking individuals who are driven reliable and looking to excel with our growing team! For over 4 years The Gaskins LeCraw Company has been a family owned company committed to protecting what you value mostYour people. Your assets. Your future.
WHO WE ARE:
Gaskins LeCraw is the premier provider of civil engineering surveying site planning and design for a variety of municipal educational residential commercial and research/industrial clients. We combine the comprehensive and integrated design expertise of a large national firm with the individualized attention one expects from a small local practice. Our team of experienced professionals assembled from the best work places in the industry enjoy collaborating to provide our clients with innovative and affordable project solutions.
WHO WERE LOOKING FOR:
Highly motivated team members that have a passion for helping customers and a drive to learn and grow. The shift we are currently looking for is from 8:00am to 4:00pm Monday-Friday this position will entail:
- Provide customer service to claimants providers and clients with problems or questions regarding their claims and/or policies via telephone or correspondence.
- Maintain customer service logs to 1 page or less (or 3 day turn around time).
- Process any incoming client correspondence.
- Meet or exceed production goals for calls and correspondence. Daily goal of 80 combined calls and correspondence with a minimum of 60 calls per day.
- Meet or exceed customer service quality standards.
- Complete special projects as assigned.
WHERE YOULL BE LOCATED:
In a secure quiet location with high speed reliable internet either remotely or in our Office. This role is mostly remote with the exception of reporting to the office once per month for local employees.
WHAT YOU CAN BRING TO THE TEAM:
- Although experience is preferred we will train the right team member!
- Proven ability to communicate bilingually (English/Spanish) via telephone and written correspondence with an enthusiastic and courteous demeanor.
- Stellar people & listening skills.
- Proven reliability problem solving skills and ability to work well under pressure in a fast-paced environment.
- Proficient typing skills with minimal error count.
- Knowledge of Microsoft Office products.
- Excellent verbal and written communication skills.
- Must have ability to interpret and apply provisions of the manuals SPDs medical terminology and insurance claims.
DESIRED EDUCATION AND EXPERIENCE:
High School Diploma or General Education Degree (GED) plus two years customer service experience preferably in a call center environment with medical codes and/or terminology helpful.
WHAT WE HAVE TO OFFER YOU!
- Generous Paid Time Off & paid Holidays
- Work/Life Balance
- Medical Dental and Vision
- Healthcare spending or reimbursement accounts such as HSA or FSA
- Employer paid Core Benefits - Life Insurance Short & Long Term Disability EAP
- 401k with Company match
- Many Company sponsored employee events
- Career advancement possible
HIPAA SECURITY STATEMENT:
This position may require access to private health information (PHI) and/or electronic private health information (EPHI) for Gaskins LeCraw Company clients. The minimum necessary access will be granted based on the employees responsibilities. To perform their job requirements certain employees may also be granted access to PHI and EPHI of Gaskins LeCraw Company employees.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to perform keyboard work verbal communications and close vision computer use. The employee may need to lift and/or move up to fifteen (15) pounds.
The Gaskins LeCraw is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. We provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex sexual orientation gender (including gender identity and/or expression) pregnancy race color creed national or ethnic origin citizenship status religion disability marital status age genetic information veteran status or any personal attribute or characteristic that is protected by applicable local state or federal laws.
This employer uses E-Verify. Please visit the following website for additional information: The Gaskins LeCraw E-Verify. E-Verify is a program that electronically confirms a candidates eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
Gaskins + LeCraw is a full-service company offering a wide range of services, including civil engineering, land surveying, landscape architecture, permitting, and entitlements. With a team of over 160 professionals across multiple offices in Georgia and Alabama, we are dedicated to de ... View more
