Experienced Customer Service Drive - Mumbai - By Invite only
Experienced Customer Service Drive - Mumbai - By Invite only
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Job Description
Position Title
Senior Customer Service Executive
Salary Grade
Senior Executive
Job Position Summary
Responsible for managing and assisting staff at check-in Reservations ticketing Special category passenger handling Boarding Gate functions under the supervision of Duty Managers.
Key responsibilities
- To ensure functioning of safety security and quality system within the area of responsibility.
- Coordinates with all other department and covers apron and gate area for smooth turnaround of flight within PTS.
- Responsible for smooth functioning of the area of work allocated on a daily basis
- Responsible to assist CSO/CSE/ Sr. CSE in resolving their queries.
- Responsible for ensuring all dead loads are loaded offloaded efficiently without any issues (Turn Around Coordinator only)
- Preparing duty allocations for all staff in shift for activities before aircraft arrival during turn round and after departure covering ticketing check-in assembly and departure control documentation clearance unloading loading cleaning transportation crew liaison communication etc.
- Responsible for reporting to DM / APM for occurrences events violations and acts that may affect safety security of the flight operations.
- Check all staff reporting in shift are well groomed and follow grooming guidelines.
- Have sufficient headcount in shift to cover all areas of operations.
- Follow up on all policies and procedures to abide by the regulations of company as well regulators and brief all team members to follow.
- Ensure staff interaction at all touch points with customers are maintained as high standards for customer satisfaction.
- Reply to all queries / complaint and claims received and report to the DM / APM.
- Follows health and safety standards and monitors down the line staff to follow the same.
- Has the authority to take a decision to implement safety risk in accordance with the safety rixsk tolerability detailed in the SMS Manual to support department Safety goals.
Desired Qualification / certifications
- Graduate
Preferred relevant work experience
- Minimum 3 years of experience in Airport Function.
Skills and knowledge
- Functional
- Airport operations
- Regulatory compliances.
- Behavioral / Leadership
- Communication Skills
- Team Player
Position reports to
Duty Manager/ Airport Manager
Position supervises
None
Travel needed
Occasionally
Location
Mumbai Airport
Employment details
Full time and on the rolls of the SNV
**Candidate should be based in Mumbai
Akasa Air does not solicit or accept any form of payment from candidates or institutions during its recruitment process. Any such claims are fraudulent and should be disregarded.
Individuals engaging with unauthorized entities do so at their own risk. We encourage you to report any such incidents to for appropriate action.
Required Experience:
Senior IC
Employment Type
Full-Time
