Team Leader Customer Service
Team Leader Customer Service
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Job Description
General information
Reference
004535Closing Date
01/10/2025Service Area
Directorate
Environment
Service Area
Customer Services
Category
Customer Service - Customer Service - All
Job Title
Team Leader Customer Service
Grade
BBU10
Salary Range ( pro rata for part time roles)
BBU- 40777
Contract Type
Full time permanent
Contract Hours
37
Job Advert
Lead motivate and supervise the Customer Service Team in the provision of an efficient and effective support advice and information service for a diverse range of customers to the Council meeting the service key performance indicators.
To ensure that customers receive a high standard of care and support enabling them to access services whether they contact the Council as a visitor by phone email or online in keeping with the Councils customer charter.
To assist with the day to day management of all aspects of the Councils customer service centre and liaise with all service areas to improve the customer experience through innovative and creative service improvements.
How to apply
When you are ready to apply click on Apply for Vacancy; you will be asked to upload a CVand answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for the job profile below will show the essential selection criteria. An optional CV template is provided below.
Closing Date: 1st October 2025
Interview Date(s): W/C 14th October 2025
Please note:
The Council will not normally re-employ ex-employees in receipt of:
a severance payment (within 12 months of leaving)
a local government pension (applies to Senior Officers only) unless the appointment is business critical
For further information please email
Armed Forces Covenant
Bedford Borough Council is proud to be a member of the Armed Forces Covenant we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for.
Applicants
Bedford Borough Council is a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.
Leavers Covenant
Bedford Borough Council is proud to have signed up to the Care Leavers Covenant. If you are currently looked after by a local authority ora care leaver (care experienced young person) and under the age of 25 we pledge to guarantee an interview if you meet the minimum criteria for the role you are applying for.
DBS Post
You will be required to complete a basic criminal records check for unspent convictions.
Additional Vacancy Information
Allowance (pro rata for part time roles)
n/a
Work Pattern
08:45 17:15 Monday Friday.
Is this an enhanced DBS role
Yes
Is this a politically restricted role
No
Is this a customer facing role which requires a fluent English Speaker
Yes
Location
Bedfordshire Bedford Borough Council Recruitment Bedford
Location
Is this a designated car user position
No
Employment Type
Full-Time
