Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Reporting to the Service Operations Supervisor within the Global Service organization the Customer Service Representative employs extensive skills and experience to bolster Teledyne FLIRs position as the global leader in thermal imaging solutions through customer engagement coordination and administration leading to the delivery of post-sales products and services for a range of thermal imaging and test & measurement products.
Primary Duties & Responsibilities:
- Leverages knowledge and experience in the administration of all phases of the return material authorization (RMA) process for internal and external customers via voice email the service portal and oracle case management system.
- Employs strict attention to detail in the preparation of estimates contract proposals maintenance agreements.
- Secures purchase orders and maintains all related documentation. Liaises with adjacent functional areas to ensure timely release from tax credit and trade compliance holds. Ensures all actions are performed in accordance with corporate finance legal and trade compliance requirements.
- Proactively communicates status of open orders and manages customer expectations with the highest degree of professionalism. Is empowered to make decisions to maintain customer loyalty and grow the business.
- Participates in quality reviews of all customer interactions; receives coaching and guidance aimed at delivering the best possible customer experience.
- Receives hands-on training and demonstrates competence on all business systems and platforms including SAP OCR Oracle and the service portal. Leverages technical expertise in testing SAP enhancements and new product features in the SAP NC40 test environment. Provides test reports as needed.
- Supports the growth of the service business by promoting FLIR Care and Protect services service contracts and replacement product purchases.
- Work environment is team-based with high focus on cross-training and collaboration. The successful candidate will be punctual reliable and self-motivated.
Job Qualifications:
- Bachelors degree preferred or comparable work experience in a high-volume customer service role.
- 2 years experience in SAP or similar ERP system.
- Proficiency in Microsoft Office applications (Outlook Excel Word Teams PowerPoint) Oracle case management tool PowerBI or other reporting tools and Zoom.
- Excellent written and verbal communication skills are a must. All internal and external communication is expected to be courteous and professional.
- This is an in-office position at our Hudson NH facility.
- Must be able to take direction and work as a member of a team in a dynamic and fast-paced environment.
- The successful candidate will be self-motivated and one who employs strict attention to detail in the performance of all work assignments.
Applicants must be either a U.S. citizen U.S. national legal permanent resident asylee refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
