BDC Customer Care Specialist
BDC Customer Care Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
BDC Customer Care Specialist
Were looking for a friendly organized and customer-focused BDC Customer Care Specialist to be the first point of contact for our dealership. The ideal candidate will be comfortable handling inbound and outbound calls setting appointments and providing exceptional service to every customer. If you have great communication skills attention to detail and enjoy working in a fast-paced environment wed love to meet you.
Why Work For Us
At Twin City Dealerships we believe in not just offering a job but providing a fulfilling and supportive work experience. We value our employees and offer a comprehensive benefits package designed to support your personal and professional growth.
Our Benefits Include:
- Generous PTO
- 401(k) Contributions
- Health Insurance
- Vision and Dental Insurance
- Disability Insurance
- Life Insurance & Cancer Policies
Perks and Community Engagement:
- Family Day atDollywood
- Annual Cruise Contest
- Community Support:We actively give back to the community including donations to United Way of Blount County and an annual can drive.
- Partnership with Tennessee Center of Technology: Were passionate about fostering the next generation of talent. Through our partnership with the Tennessee Center of Technology we hire students and donate vehicles and equipment to support their education.
- Saturday Lunches:Every Saturday we treat our employees working that day to a catered lunch as a small thank you for their hard work.
Responsibilities
Promote and seek out opportunities to deliver a top-notch customer experience
Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
Work closely with the Sales Managers and othersales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
Complete phone calls as assigned by the Sales Manager
Act as a member of the BDC team which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
Stay informed about new products featuresaccessories etc. and their benefits to customers
Attend product and sales training as requested by Sales Managers
Attend sales meetings
Maintain a professional appearance
Requirements
High school diploma or general education degree (GED)
Sufficient reading skills to read analyze and interpret general business periodicals
Strong writing skills to write reportsbusiness correspondence
Presentation skills to share information and respond to questions from groups of managersclients customers and the general public
Ability to interpret and follow instructions shared in written oral diagram or schedule form
Clean driving record & valid drivers license
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
IC
Employment Type
Full-Time
