Director, Operations, St. Lawrence Health - Primary Care, Pediatrics, Urgent Care

Job Title: Director Operations
Department: Primary Care
Location: EJ Noble Building 80 East Main St. Canton NY 13617

Hours Per Week: 40
Schedule: Monday - Friday 8am- 4:30pm

SUMMARY:
Manages and directs the operations of multiple departments/divisions (service-lines) across sites on a daily and strategic basis.

RESPONSIBILITIES:

Administration:

• Directs the day-to-day operations of the RRHS service-line. Devises and implements optimal organizational structure to ensure efficient practice operations given the financial and personnel resources available.
• Recruits hires and evaluates management staff. Provides guidance and training and monitors daily performance of management staff.
• Develops and implements standardized processes and systems within RRHS service-line relating to billing information management operations patient service and data reporting. Interacts with all practices at all hospitals on a continuous basis as it relates to the implementation of efficient systems.
• Collaborates with leadership in strategic planning and implementation.
• Supports Medical Directors of service line(s) for which this position is responsible.

Quality:

• Collaborates with the clinical leadership to ensure compliance with RRHS quality initiatives and insures compliance with all regulatory and reporting requirements.
• Collaborates with the clinical leadership to promote continuous quality improvement in department operations.
• Ensure optimal patient service and promote ongoing patient satisfaction and staff morale.

Finance:

• Collaborates with leadership in ensuring optimal financial performance.
• Participates with the Finance leadership in budget formulation and ongoing variance analysis.
• Monitors operations to ensure compliance with budget and works on financial improvement opportunities.
• Understands federal grant program requirements and ensures operational and reporting requirements are met.

Billing:

• Collaborates with Director of Physician Reimbursement and Patient Financial Services staff to insure maximum reimbursement within regulatory guidelines.
• Implements proper policies and procedures to ensure full documentation and revenue capture for patient services performed.
• Coordinates appropriate orientation and training for staff on billing issues and systems.
• Collaborates with Chief Compliance Officer and Director of Physician Reimbursement to develop implement and monitor compliance policies and procedures.

REQUIRED QUALIFICATIONS:

• None.
  

PREFERRED QUALIFICATIONS:

• Bachelors degree in Business Hospital Public Administration or related discipline preferred; Masters in same fields desired.
• Minimum 8 years of experience in healthcare operations and leadership preferred.
• Demonstrated experience and success in working collaboratively with physicians and other organizational leadership to achieve identified organizational goals.
• Strong analytical and communication skills.

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employees physician or delegate will be considered for accommodations.

PAY RANGE:

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience relevant qualifications specialty internal equity location and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression national origin age disability predisposing genetic characteristics marital or familial status military or veteran status citizenship or immigration status or any other characteristic protected by federal state or local law.