Resident Services Coordinator
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Job Location:
Jacksonville - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Resident Services Coordinator
Department:Housing
Reports To:PSH Director
FLSA Status:Exempt
Hours:Full Time
Summary
The role of the Resident Services Coordinator is to provide comprehensive assistance to individuals and families exiting homelessness. The position is dedicated to providing high-quality compassionate and effective services to tenants ensuring they receive the necessary support to maintain stable housing and achieve greater self-sufficiency.
The role of the Resident Services Coordinator is to provide comprehensive assistance to individuals and families exiting homelessness. The position is dedicated to providing high-quality compassionate and effective services to tenants ensuring they receive the necessary support to maintain stable housing and achieve greater self-sufficiency.
Supervisory Responsibilities
This job has no supervisory responsibilities
Essential Duties and Responsibilities
and maintain collaborative relationships with the property managers and referral agencies within the homeless response system to assist with timely and efficient tenant placement
initial tenant assessments and develop individualized Housing Stability Plans via Resident Connect when appropriate. Reassess bi-annually in collaboration with resident.
bi-weekly home visits and provide crisis intervention as needed
access to essential medical dental optical and behavioral health resources
resources and programs to increase residents financial stability through employment services or SSI/SSDI assistance
and organize quarterly events weekly/bi-weekly workshops or community activities to promote resident engagement and skill development
and access community resources to support residents and staff and enter into Resident Connect.
regular meetings with property management staff and 3rd party service providers
continuous feedback on resident issues and concerns to asset management property management and social service providers to improve service delivery.
all charts and records accordingto established standards and ensure timely entry into Resident Connect and the HMIS system if appropriate.
initial tenant assessments and develop individualized Housing Stability Plans via Resident Connect when appropriate. Reassess bi-annually in collaboration with resident.
bi-weekly home visits and provide crisis intervention as needed
access to essential medical dental optical and behavioral health resources
resources and programs to increase residents financial stability through employment services or SSI/SSDI assistance
and organize quarterly events weekly/bi-weekly workshops or community activities to promote resident engagement and skill development
and access community resources to support residents and staff and enter into Resident Connect.
regular meetings with property management staff and 3rd party service providers
continuous feedback on resident issues and concerns to asset management property management and social service providers to improve service delivery.
all charts and records accordingto established standards and ensure timely entry into Resident Connect and the HMIS system if appropriate.
11. Gather and report on key performance metrics and outcomes related to client progress and program effectiveness. Prepare Qualitative and quantitative reports as needed
12. Handle monthly administrative responsibilities such as creating event calendars completing reports submitting attendance reports and updating bulletin boards
in departmental and center-wide quality assurance initiatives
in staff meetings in-service training and workshops as deemed appropriate by the Director of Permanent Supportive Housing.
in departmental and center-wide quality assurance initiatives
in staff meetings in-service training and workshops as deemed appropriate by the Director of Permanent Supportive Housing.
16. All other duties as assigned
Resident Guest and Internal Customer Focus
The Resident Services Coordinator is sensitive to emotional spiritual and practical needs of residents families guests and staff members in all interactions. The RSC provides positive feedback and comments about the quality of work and effort that have been offered by residents families and coworkers. Adjusts priorities and schedules to meet specific customer needs. Reports and/or corrects problems related to safety cleanliness and comfort of resident and work areas. Universal Precautions and Infection Control techniques are followed. Understands own role facility safety plans and procedures related to fire weather and other disasters is demonstrated.
Education and/or Experience
Associate Degree and a minimum of 2 years experience working in a Permanent Supportive Housing program or a Bachelors Degree with a minimum of 1 year experience working in a Permanent Supportive Housing program.
Ability to establish cooperative working relationships with clients colleagues and volunteers
Excellent customer services skills
Excellent interpersonal skills and ability to work independently in a fast-paced environment
Ability to manage crisis situations
Personal car and valid Florida drivers license
Acceptable annual Motor Vehicle Record check
Adhere to required insurance coverage levels (Bodily Injury & Property Damage Liability: $100000 each person; $100000 each accident) if driving a personal vehicle for work-related purposes
Ability to pass a Level II Background Screening
Required Experience:
IC
Key Skills
- Abinitio
- Fashion Designing
- Infrastructure
- Application Engineering
- LNG
- Catia
About Company
Providing opportunities for homeless men, women and children to achieve a better life Donate Now! The agency’s comprehensive services include street outreach, daily meals, emergency housing, case management support, veteran services, job placement assistance, as well as permanent supp ... View more
