Associate - IT (Assets)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Associate IT Operation (IT Assets)
Company Description
Material is a modern marketing services firm powered by sophisticated analytics deep human understanding and a specialized type of creativity design thinking. Headquartered in LA the company has grown consistently for nearly 50 years to 1700 employees in offices including in NY Austin Gurgaon and London. Material has actively acquired a portfolio of businesses to build a unique integrated marketing services business with key capabilities in analytics intelligence and experience for an array of top-tier clients in entertainment tech retail healthcare and packaged goods.
Overview
Material IT prides itself on embodying Materials BUILD values by showing Bold Ownership Unity having Impact Learning and Diversity. Our Helpdesk Leads play a vital role in bringing these values to life by overseeing day-to-day operations of the Material IT Helpdesk team bringing a People First orientation to our hybrid and in-person customer service. Helpdesk Leads mentor teams of Helpdesk agents handling escalations and modelling best practices to drive continuous improvement of the Material IT Helpdesk. Reporting to the Helpdesk Manager you will have a positive impact by improving First Reply and Full Resolution times in a courteous professional manner that demonstrates Material IT puts People First.
Location: Gurugram India (Work from Office only)
Reporting: Senior Manager
Responsibilities
o Quality Assurance: Ensuring tickets are handled promptly accurately and professionally.
o Operational Efficiency:
o Assist with the issuance and return of IT assets (laptops monitors peripherals etc.) to/from employees.
o Maintain up-to-date and accurate inventory records in the asset management system (e.g. KEKA Freshservice).
o Perform physical audits and tagging of IT hardware.
o Ensure proper documentation including acknowledgment forms and asset handover reports.
o Coordinate with WPE/Logistics teams for delivery and recovery of IT equipment for remote and office-based users.
o Capture and maintain asset condition photos during issuance and return.
o Support the IT team in procurement repairs and warranty tracking of hardware.
o Help resolve basic hardware issues and escalate to the appropriate IT support personnel when necessary.
o Monitor asset movement and ensure adherence to asset management policies.
o Assist in preparing reports and summaries for finance compliance and IT audits.
o Should be ready to Support IT Operations and Helpdesk as and when required.
Required Experience:
IC
Key Skills
- Computer Hardware
- Network Management
- Active Directory
- LAN
- Firmware
- Computer Networking
- POS
- Windows
- Software Troubleshooting
- Operating Systems
- Micros POS
- Analytics
