Senior Associate IT
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position title: Senior Associate -IT
Location: Bengaluru Karnataka India
Shift timings: 8.00am to 5.00pm or 12.00pm to 9.00pm IST
Work mode: Hybrid - 3 Days office
As part of the GSC NSC IT Service Desk team you will act as primary contact to support end users regarding:
Workplace related queries and issues.
M365 problems (Outlook Office Teams OneDrive SharePoint Windows).
Identity and Access Management queries.
Infrastructure related problems for service provided by GSC NSC IT Teams.
Applications related problems requiring triage to respective application support group.
Main activities but not limited to are:
Register classify route follow-up and resolve request according to internal processes.
As 1st Level Support Provides technical support to end-users by identifying problems researching and answering questions troubleshooting problems or forward them to the 2nd level support
Own the incoming requests and manages escalations.
Support in creation operational documents/instructions for Service Desk team.
Identify and document Workarounds.
Support maintenance and accuracy of Knowledge articles available for end-users via service portal.
Identify candidates for Service Catalogue items based on commonly requested items by end users.
REQUIRED SKILLS:
An ideal candidate should have:
2 years of experience in Service Desk agent function.
Basic understanding of Azure Cloud and M365.
Excellent communication and interpersonal skills.
Very good command of English written and spoken.
Can do approach and capability to work in dynamically changing environment.
Below skills will be an advantage:
BMC Helix
ITIL Foundation certificate.
AWS/Azure Cloud knowledge.
Qualifications :
BE /MCA or any other bachelors degree with the right experience
Remote Work :
No
Employment Type :
Full-time
Key Skills
- IT Experience
- Risk Management
- COSO
- IT Auditing
- PCI
- COBIT
- NIST Standards
- SOX
- Information Security
- ISO 27000
- Internal Audits
- FISMA
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
