Junior IT and Help Desk Specialist
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: El Sheikh Zayed Giza Egypt
Company: BitBang LLC.
About Us
At BitBang we drive innovation with a customerfirst mindset. As we scale we need a techsavvy Junior IT & Help Desk Specialist to keep our teams connected supported and productive.
Your Role
You ll be the first point of contact for all things IT troubleshooting onboarding offboarding and ensuring our hardware and software run flawlessly. You ll work alongside our IT Manager and crossfunctional teams to deliver topnotch support.
Key Responsibilities
FirstLine Support
Respond to helpdesk tickets for hardware software and network issues
Troubleshoot desktops laptops printers & mobile devices
Knowledge Base & Documentation
Document solutions and update our internal knowledge base
Share tips to help teammates resolve common issues
Requirements
Bachelor s degree in Computer Science Information Technology or a related field.
1 2 years of experience in an IT support or help desk role.
Familiarity with Windows macOS and basic networking concepts.
Experience with help desk systems and ticketing tools (like JIRA).
Basic knowledge of Microsoft 365 Google Workspace and common enterprise applications.
Strong communication time management and problemsolving skills.
Customeroriented mindset with attention to detail and patience.
Benefits
Competitive salary and annual performance reviews
Social health and life insurance
Hybrid working model
Flexible working hours
Transportation allowance
Ongoing training and professional development opportunities
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
